Concierge Team Member (Customer Service)
SHAiR Your Car, United States

• Apply effective troubleshooting techniques under pressure
• Develop and maintain a knowledge base of the evolving products and services
• Develop relationships with Users via Intercom and e-mail
• Document and update User records based on interactions, Intercom and SF updates
• Intercom response times: First greeting within 1 second and an average Intercom conversation response time of 5 seconds
• Manage a Users profile requests
• Mandatory to become verified on the SHAiR app
• Mandatory to learn and understand SHAiR policies
• Mandatory to learn functionality of SHAiR app
• Onboard new accounts; educate Users on how to apply and become verified
• Onboard new Users, Owners and Drivers
• Participate in daily team meetings and offer ideas, suggestions and recommendations to improve User experience
• Provide information about the products and services
• Provide recommendations to Users for bookings and postings
• Read one book a month from Team Reads
• Troubleshoot and resolve product issues and concerns
• Written daily goals

Requirements

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Computer literate
• Minimum 50 WPM
• Enjoys prospecting for new business and connecting with existing Users (customers)
• Uphold SHAiR in a professional manner at all times; represent SHAiR in a positive light, help raise brand awareness and provide Users with a memorable experience
• 2 years experience with customer service management software is preferred

Benefits

COMPENSATION

$35,000 - $45,000 yearly salary

BENEFITS

• Dental and Vision Insurance
• Medical Insurance

ANTICIPATED SCHEDULE

• Shift Work
• 4 days on 4 days off
• May include days, split shifts, and night shifts

Job Rewards and Benefits