Community Success Manager [part-time position]
Codi, United States

Codi is the first company to offer access to daytime workspaces in private homes, giving people the opportunity to walk to work in their own neighborhoods. With the help of a growing community of hosts, we are building the future of work by creating inspiring, convenient, and productive workspaces for professionals right around the corner. We believe in the power of community. That’s why we started Codi: to help people commute less, connect more, and feel inspired to do their best work.

We anticipate amazing things for you in this role! This is a rare opportunity to enter a transformative company at the ground level and become an instrumental part of its growth. You’ll join an A-level team of professionals, investors, and advisors from highly successful leading companies, such as Airbnb, Lyft, Postmates, WeWork, and many more.

Who Are You?

• You’re a self starter. You like to work independently and collaborate effectively with your peers. You ideally spent most of your career in early-stage startups, double-sided marketplaces, with services that have an in-person experiential component.
• You are obsessed with customer delight. You always put users first, talk to them, build empathy, and find ways to create the best experience for them. The devil is in the details.
• You execute better and faster than anyone. This is your superpower and you know it. No task is outside your wheelhouse if you don’t know how to do something you’ll figure out how to make it happen. We move fast, and you’ll have no problem keeping up.
• You are a problem solver and have a strong sense of urgency when it comes to supporting users facing challenging situations.
• You focus on impact. You see each day as an opportunity to deliver meaningful value to members and hosts. You seek and know how to leverage your superpowers. You set yourself specific goals, execute quickly on them, and meticulously iterate. You thrive along with your success metrics!
• You get a buzz from making new friends. You’ll be the face of the Codi brand, and you’ll have plenty of opportunities to share your infectious energy here. You’re a cultivator of communities, you’re not afraid to directly talk with customers, partners, hosts, and you take great pride in taking care of those closest to you.
• For us, life is an adventure. There’s a blurred line between work and play. We know that sometimes the best work isn’t restricted to 9-6. We just go with the flow, we’re flexible, and enjoy the ride.
  
  

Unfortunately

We will *not* be a good fit for you if: Politics and drama entertain you. You enjoy the structured corporate world. You’d rather avoid human interactions. You’re not especially creative or innovative.

Responsibilities

At Codi, we think of our community of members and hosts as our #1 priority. Their success is our success.

You will essentially be viewed as the owner of member utilization and satisfaction, with success translating to getting more members to use Codi on a weekly basis and more hosts to receive 5-star reviews.

• You’ll become hosts’ and members’ best friend at Codi
• You always have a clear understanding of the current member experience throughout the Codi spaces, by regularly collecting data points through user interviews, surveys, reviews, or just anecdotal feedback.
• You’ll be the experience guru, proactively driving new initiatives to increase member utilization of Codi spaces and the number of 5-star reviews, always based on qualitative or quantitative data.
• You'll proactively help Codi hosts better delight members by maintaining a high-quality experience, resulting in high ratings and repeat members.
• You’ll work with hosts to optimize their listings (description, availability, amenities, check-in instructions, photos, wifi info, etc.) and spaces (workstation setup, smart locks, coffee station, Codi gears, etc) for booking conversion, member retention, and 5-star ratings.
• You’ll quickly address support tickets and resolve challenging situations encountered by hosts or members that require immediate attention. You’ll be their go-to-person for any booking-related issues and integrate your findings to the FAQ.
• As you learn what delights members, you’ll contribute to and continuously improve our hosting best practices, Codi Quality Standards, and host onboarding.
• You’ll report to the Head of Growth for member success and the Head of Operations for host success.

Requirements

• 2 years or more of customer success, service, or operations experience preferred
• Ideally - previous experience in hospitality
• Great communication skills.

Job Rewards and Benefits