Customer Service / Data Entry
Techflex, United States

Job Summary:

Techflex is now hiring a full-time Customer Service / Data Entry Associate. This position is responsible for handling incoming calls and chats from customers for the purpose of taking orders. If given the opportunity, you will be joining a sales and customer service team where you can use your communication and sales skills to make a positive impact on our customers. We are a friendly, collaborative, and diverse workplace that fosters creativity, critical thinking, and innovation.

Essential Functions:

• Answers customers' questions about product information, pricing, or availability.
• Modifies and enters part numbers in our CRM system for all ecommerce sites.
• Enters and updates pricing in our CRM system for all ecommerce sites.
• Handles incoming calls and chats.
• Enters orders and uploads tracking numbers for Amazon and eBay sales.
• Releases back orders as needed.

Additional Responsibilities:

Perform additional duties as assigned by direct supervisor.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and /or ability required.

Knowledge, Skills, amp; Capabilities:

• Knowledge of principles and methods of showing, promoting, and selling products or services.
• Knowledge of basic computer skills in Microsoft Office, Excel, Word, and Outlook.
• Communication Skills- Active Listening and Verbal Communication.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Ability to prioritize and manage time effectively.
• Excellent attention to detail.

Physical Requirements:

• Largely a sedentary role, however, routinely uses standard office equipment such as calculators, computers, phones, photocopiers, filing cabinets, fax machines, and printers.
• Sitting for sustained periods of time.

Work Environment:

• Professional office environment.
• Occasionally exposed to moving mechanical parts and vehicles due to necessary communication with shipping and receiving.
• Occasionally exposed to noise level that is moderate to high.

Education:

High School Diploma or Equivalent

Experience:

At least 1 years’ experience related experience or training, or equivalent combination of education and experience.

This is for an on premise position (Sparta, NJ). Monday Friday 8:30 a.m. - 5:00 p.m.

Job Rewards and Benefits