Note! Apply link will take you to an external website.
Servicing and Collections Specialist
Cherry Installments, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 23, 2021
Last Date
Apr 23, 2021
Location(s)
Job Description
Cherry is a fast growing fintech that has built the simplest, fastest, and most inclusive point of sale financing solution available in the US today.
Our product grows a merchant's revenues by making their products and services accessible and affordable to the broadest range of customers. We believe that every retailer and service provider, no matter how small, should have access to easy customer financing to let them win every sale.
Our goal is to become the go-to point of sale financing solution for small and medium businesses nationwide. We hire the world’s best and brightest people to make this goal a reality.
Cherry is backed by an all-star lineup of investors such as DCM and early Tesla board member and eBay Motors Founder Simon Rothman.
Cherry was founded and is led by Stanford entrepreneurs with years of experience in Technology, Sales and Finance.
DescriptionCherry is seeking an experienced Servicing and Collections Representative who provides great customer experience and holds a strong regard for delivering results. The position will be carefully chosen to bring in a person who is passionate about being a part of a small but hard-working team in the beginning, with a major focus on building and improving our team and company as a whole. Essential Responsibilities- Work with customers to satisfy inquiries and collect delinquent balances.
- Review, monitor, engage and keep track of a high volume of customers per day.
- Handle both inbound and outbound service level calls in order to assist with both applicants and borrowers.
- Review delinquent accounts to determine the most optimal contact strategy for each account to maintain losses below established goals for the position.
- Respond to credit disputes as well as chargeback disputes in a timely and efficient manner.
- Accurately document all interactions and account level issues with borrowers.
- Provide problem solving resolutions to borrower’s and recommend action based on conversation and account assessment.
- Work directly with management for improvements from borrower level all the way to systems and processing level.
- Skip trace accounts that have been determined to not have viable contact information.
- Work in a startup environment with the goal to strive for improvement with both the quality and method of the interaction with borrowers.
- Be an integral part in the growth of a small company with interactions across all departments.
- Evening and/or weekend hours may be required.
- De-escalate scenarios and present resolutions for tough to navigate situations.
Qualifications- 1+ years of experience in collections. Experience with point of sale lending and chargeback dispute resolution desired, but not required. Extensive customer service or sales experience may also be accepted.
- Proven ability to negotiate repayment plans for varying levels of delinquency and balances.
- Exceptional ability to prioritize tasks, organize and pay strict attention to detail.
- Acute knowledge of collections regulations preferred.
- Strong work ethic and pride in performance.
- Ability to work independently in a fast paced, ever changing environment with a team first mentality.
- College Degree desired. High school diploma or GED required.
- Intermediate level skills in working with Excel/Google Sheets also preferred.
- Excellent written and verbal communication skills.
Cherry provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Job Specification
Cherry Installments
Information Technology and Services - Ankara, Turkey