Merchant Success Manager
Wisetack, United States

At Wisetack, we’re creating financial empowerment by building financially-responsible consumer lending products that help smaller, offline businesses thrive.

We’re looking for someone to join our team to focus on working directly with our merchants to help evangelize Wisetack as the simplest, friendliest option for their customers and their business, and to help make Wisetack their preferred method of financing.

This role will be responsible for working directly with our largest businesses to help drive loan volume growth. To start, this person will manage relationships with existing merchants, and also sign up and onboard new ones. Over time, we expect our team to grow and for this to become two separate roles, so this person needs to be versatile, hungry, and eager to try different experiments to help define our playbook.

• Manage a portfolio of merchants to foster long-term relationships, measured by increase in financed transactions and share of wallet with each merchant.
• Help new and existing merchants get up to speed quickly on our offerings. This includes training them on the mechanics of how the product works (spoiler alert: it’s very easy and intuitive!), and instilling best practices.
• Communicating merchant needs and feedback to the broader organization (especially product, marketing, and partner managers).
• Actively collaborate with the support and customer operations team to ensure we’re doing what we can to create consistent experiences, sharing learnings, and consolidating feedback.
• Convince new merchants to sign up to try Wisetack. This will likely be accomplished through a combination of outbound efforts and inbound leads.

This person will sit on the growth team and have goals tied to merchant signups and loan volume, but they’ll benefit from collaborating and sharing resources with our support/customer operations team. In general, this person will be the owner of a significant segment of the business. This role is great for someone who has the desire to grow into an account manager or account executive role.

The right candidate will be intellectually curious, hardworking, self-starting, customer-oriented, and will always prioritize integrity over short term results.

• At least 1-2 years of experience in a customer-facing role, such sales, customer support, or customer success. However, we are open to candidates with more experience and will calibrate the level of the role to the candidate.
• Experience with field service software, invoicing software, or point of sale lending/payments is a plus.
• If you meet some of the criteria but not all, we encourage you to apply. As an early stage company, we have some flexibility and will shape the role to the right candidate.

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