Customer Success Manager (3D/AR Commerce)

Customer Success Manager (3D/AR Commerce)
Vertebrae, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Mar 24, 2021
Last Date
Apr 24, 2021
Location(s)

Job Description

Vertebrae’s 3D amp; AR (augmented reality) platform enables brands and retailers to create, deploy, and measure 3D amp; AR commerce experiences that empower their shoppers to make informed buying decisions. We are seeking a highly motivated, results-driven Customer Success Manager to help our customers realize maximum value from their Vertebrae investment. This is an opportunity to join a quick-growing SaaS company and work with exciting and ever-evolving technologies.

The Role:

Customer Success Managers are an integral part of our customers’ long-term success. Ultimately responsible for customers’ derivation of value from Vertebrae’s 3D amp; AR solutions, you’ll be a trusted advisor and strategic consultant for our customers. You will align Vertebrae’s solutions with customers’ business goals and objectives to achieve value-based outcomes throughout the customer lifecycle, with a heavy focus on customer ROI. This role requires a mix of business, analytical, and technical acumen.


Primary Responsibilities:

  • Understand customers’ business objectives, KPIs, and success metrics to effectively develop success plans that drive engagement, product adoption, retention, and growth
  • Build and foster unbreakable customer relationships and serve as an extension of the customer’s team
  • Uncover and initiate opportunities for expansion and growth by anticipating customer needs
  • Using data to guide your story and strategy, develop and lead presentations to customers (including, but not limited to, business reviews and ROI/performance reports)
  • Monitor customer health, identify and mitigate risk, and minimize friction for customers
  • Partner closely with the Project Management team to ensure all customer projects, big and small, are aligned with the customer’s goals and executed seamlessly
  • Serve as a customer advocate internally while effectively collaborating with cross-functional teams including product management, sales, engineering, and marketing
  • Foster collaboration within the CS team, contribute to the development of processes and best practices, and identify opportunities to develop critical skills

Requirements

  • Bachelor's degree (B.S. or B.A.) from an accredited college or university
  • 5+ years’ enterprise customer-facing experience in a Customer Success, Technical Account Management, or Consultant role in the SaaS industry
  • Proven track record of achieving high customer renewal, retention, and upsell
  • A customer-first mentality and an aptitude for building deep customer relationships at all levels
  • Strong analytical skills with the ability to think creatively
  • Excellent communication and presentation skills
  • Proactive, data-driven, and detail-oriented with the ability to thrive in a fast-paced, startup environment
  • Enterprise eCommerce and startup experience is strongly preferred

Nice to Haves:

  • Experience in 3D amp; AR, program management, and/or customer insights
  • A basic understanding of modern web development and design practices

Benefits

  • 100% covered Health Insurance
  • Unlimited Vacation (discretionary)
  • Snacks + Beverages provided (once in-office resumes)
  • BYOD policy
  • Wellness policy
  • 401k

Job Specification

Job Rewards and Benefits

Vertebrae

Information Technology and Services - Austin, United States
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