Vice President of Customer Onboarding
divvyDOSE, United States
Job Description
divvyDOSE is rebuilding the pharmacy experience for consumers with complex care needs from the ground up.
Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.
We’re now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your life’s best work.
Job Description:
We are seeking multiple experienced professionals to lead in our operation organization for a fast-growing, national pharmacy committed to improving customer medication outcomes through the utilization of adherence packaging and world-class data management. The areas of focus are in Onboarding of New Customers.
New Customer Onboarding: Responsibilities would include oversight of the people, processes and outcomes within the front end operations of all new divvyDOSE customers. The VP of Customer Onboarding will manage various teams to ensure the most expedient way of onboarding a customer and establishing initial customer service standards. Emphasis will be on speed to first and accuracy of first delivery in a way that is obsession to a first in class customer experience. This role will involve heavy collaboration with many areas of the organization including our Growth, Clinical, Product and Analytics teams.
Requirements
Skills and Qualifications:
- Experience leading a large (data) operations team in a fast-paced, data-driven, healthcare start-up; experience working with a subscription-based business model is ideal.
- Experience in scaling an operation, training and maintaining quality in an organization across many locations.
- Ability to effectively engage, influence and motivate a team through positive example, development and communication. The ability to delegate responsibility and work to others and coach them to develop their capabilities, provide feedback, share information, manage performance, set goals, motivate team and address performance problems and inspire the team to live and deliver a customer obsessed service to our customers.
- A proven ability to identify operational challenges and/or opportunities by analyzing available data to develop and execute plans to improve customer experience and drive operational performance.
- A leader who manages with persistence and is driven by big challenges and has the ability to drive strategies to scale operations quickly.
- Obsessively passionate about changing healthcare through best in class customer service with superior attention to detail while multi-tasking and problem solving with laser focus on our mission.
- Proven superior communication skills, both with teams and upper management.
Requirements
- A minimum of 8 years of operations leadership experience, including deep experience within, and leading, an exceptional customer onboarding experience.
Education and Certifications:
- Bachelor’s degree required
- Advanced degree in related field ideal, but not required.
Additional Requirements
- Must be legally eligible to work in the United States.
Benefits
Full-time employees receive Sick days, Vacation days, and as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life amp; ADamp;D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too.divvy
divvyDOSE provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, pregnancy, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. divvyDOSE is a drug-free and tobacco-free work environment.
Apply for this job