Research Analyst
Tax Analysts, United States
Job Description
Founded in 1970, we are the premier global publisher and the essential source of news and analysis for over 150,000 tax professionals, with correspondents in more than 125 countries, and a staff of almost 200. You can get an idea of our work at www.taxnotes.com.
Tax Analysts offers a casual work environment -- relaxed dress code and pet friendly -- where talented individuals come together to produce great work. Our staff enjoys free covered parking, an exercise room with showers, and a working environment that embraces team collaboration and innovation. Here you will have the opportunity to pursue a fulfilling career and still have time for what's important to you personally, such as family, travel, education, or giving back to the community.
We are committed to providing a workplace that offers family-friendly policies and a flexible atmosphere that caters to the needs of working professionals. We strive to offer a realistic work/life balance, competitive compensation, and a generous benefits package. Energage recently named Tax Analysts as one of the top workplaces in the U.S. for 2021 based on employee feedback.
We are recruiting a Research Analyst and Trainer to join our Sales team.
This is a remote position, with flexibility for full-time or part-time hours. If the successful candidate prefers an office setting, they may opt to work in our Falls Church office when it reopens.
SUMMARY: Act as a reference and research analyst to answer tax research-related questions for clients. Develop and deliver customized training to prospect, subscribers and sales partners’ staffs. Act as a liaison between website users and the appropriate internal team, identifying and consulting in resolving issues. Draft user guides and instructional materials
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned to meet the department’s objectives.
- Assist researchers in using the Tax Notes platform (subscriber access) and our new taxnotes.com/research platform (free access; open to all)
- Research and answer tax research-related questions from subscribers and others.
- Recognize potential sales opportunities and direct to appropriate sales member.
- As appropriate, direct client to outside sources, including free or paid legal research sites.
- Develop materials for, design and deliver user training programs, virtually and onsite, to prospects, subscribers, and sales partners’ staffs.
- Actively listen for and encourage users’ feedback, accurately record it, and deliver it to appropriate internal contacts.
- Develop and maintain an awareness of Tax Analysts’ products relative strengths and weaknesses.
- Create User Guides and consult with IT staff on how to integrate user aides into the website.
KNOWLEDGE amp; SKILLS:
- Ability to carry out tax research and extemporaneously address research questions
- Understanding of print and online legal research tools and their use cases
- Demonstrated ability to develop and present training programs that further a sales objective
- Understanding of the U.S. and international tax systems
- Ability to command attention and respect from C-level decision-makers in Fortune 500 (or equivalent) organizations
- Demonstrated ability to build strong relationships with others and to develop a network of individuals who can provide information, help or access to others
- Ability and desire to work collaboratively with a sales team
- Ability and desire to clearly and passionately communicate Tax Analysts’ mission
- Exceptional writing skills both formal and persuasive
Requirements
- 3+ years’ experience using research platforms, as a vendor or librarian
- J.D. or MLS preferred
- Knowledge of tax research, including an understanding of materials available through various sources, paid and free
- Enthusiasm for a training role and 3+ years’ experience with training; legal or transactional research skills training strongly preferred
- Outstanding customer service and problem-solving skills