Customer Advocate with Experience who is Fitness Focused needed
FringeSport, United States
Job Description
We’re looking for a confident, friendly, PRECISE person to join our customer service team who has experience in customer service for our fast-growing e-commerce company. We have strong people, strong benefits, and a great culture.
If you apply for this job, YOU MUST WORKOUT. We are Fringe Sport and we help improve lives through strength by helping people build amazing garage gyms and entrepreneurs grow thriving community gyms. We need someone who speaks our customers’ language and cares about helping them improve their lives through Strength and fitness.
You’ll be working with a great team of fit, fun people- helping our customers and SOLVING all their problems. Well, maybe not ALL of them.
To be successful, we think you need a track record as a CARING but firm customer service advocate via email, chat, phone and text and experience with following given procedures. You’ll need solid writing skills and a bit of sales would help as well. Social media experience would be a great plus, but not necessary!
You’ve got to be into the life. The fitness life that is. You know, if you’re that person in your friend group. If people look at you with guilt in their eyes when they eat french fries. If you know what happens if you leave a protein shaker in the car in the Austin heat.. Can't imagine a life without fitness. That life.
We'd love to hire a local Austinite as we love to support our local community but will not turn down a rockstar who lives elsewhere. All will join us remotely for the time being and if you're local, join us in the future at our South Austin HQ with the rest of the local team. We have processes and procedures- you’ll need to follow them, and help us improve them!
This is an hourly position, and there will definitely be some longer hours when sales and customer service volume is high- like late November through Christmas. There is some weekend work required. One weekend day a week will be required once training is completed.
Members of our customer service team typically make $15 per hour to start. Benefits are strong, with 50% of health care, free on-site gym membership, a generous vacation policy, free lunch on-site, free company apparel, a generous employee discount, and more!
Come GROW with us!
Requirements
Who We Are
Fringe Sport is on a mission to help our customers improve lives through STRENGTH. We supply the gear, knowledge, and the inspiration for people to live happier, healthier, STRONGER lives.
Our customers are lifters, runners, CrossFitters- people with a burning desire to be better, fitter, and stronger.
We are a team of fun people dedicated to living healthy, working hard, and helping our customers be AMAZING.
Does this sound AMAZING?
We’ll reach out if it looks like you’re a great fit.
What We Offer
Compensation: Hourly Wages
Members of our customer service team make $15 an hour to begin with
Benefits
- Employee healthcare insurance premiums partially covered for full-time employees (Value: $200+/month)
- Free lunch every day on-site (Value: $150/month)
- Free access to our gym (Value: $50/month)
- Comped entry to all CrossFit, GoRuck, Tough Mudder events (Value: $1,000+)
- Free clothing and swag (Value: $300+)
- 25%+ employee discount on almost everything we carry (Value: $500+)
- Monthly team-building events (Happy hours, boat parties, team trips)
- Fun, work hard, play hard, get fit and stay healthy work environment with cool people who are dedicated to living healthy
You’ll be servicing inbound customer service queries and resolving the underlying customer issues/problems as fast and efficiently as possible- while still maintaining a sense of humor and empathy with our customers.
Here are some of the key tasks you will be taking on:
- Task: Answering daily inbound emails from customers
- Skills needed: Ability to answer 30-60 inbound emails a day, great typing skills, writing/composition skills, empathy, problem-solving, positive communication, prompt and persistent follow-up
- Task: Answering daily inbound calls from customers
- Skills needed: Ability to answer 10-15 inbound calls a day, positive and unflappable phone skills, empathy, problem-solving, positive communication, prompt and persistent follow-up
- Task: Answering daily inbound messages from customers on a variety of other platforms- Amazon, eBay, Facebook messenger, text, twitter, chat
- Skills needed: Ability to answer 10-30 short queries a day, great typing skills, empathy, problem-solving, positive communication, prompt and persistent follow-up
- Task: Making outbound calls to return voicemails and solve customer problems
- Skills needed: Ability to make outbound call