Technical Support Engineer / Customer Support (Volunteer Role)
DoinGud, United States
Job Description
The DoinGud community is the brainchild of Manuel Gonzalez Alzuru, who was infected with COVID-19 in the early days of the pandemic. Upon returning home to Barcelona, he found he was unable to get help even though there were people who wanted to provide it. Inspired by so many coming together, Manuel launched the FightPandemics project with one mission in mind: to ensure that those who need help could more easily connect with those who had help to offer. Today the community is evolving from a help board to a marketplace that will create the space for artists to engage with their communities and sell their work while contributing to the work of purpose-driven organizations. From that simple desire to enable connections for the greater good, we are now a collective of more than 1100 volunteers..
We are looking for a Technical Support Engineering / Customer Supportvolunteer who wants to join us in our fight against pandemics like COVID-19 and other crisis alike.
What you love to do:
- Take ownership of customer issues reported and seeing problems through to resolution.
- Creating / Following procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ask customers targeted questions to quickly understand the root of the problem
- Provide prompt and accurate feedback to customers.
- Ensure all issues are properly logged.
Requirements
Qualifying Skills:- Experience in Technical Support Engineer or Support Rep field is a big plus.
Qualifying Attitude:
- You are a problem solver wit Hands-on mentality.
- You want to learn and help in anyway possible.
- You want to be part of something great that positively impacts society especially in times of crisis.
- You are proactive to collaborate remotely.
Does this all sound like you? Then you should volunteer for this role!
Benefits
Why Join Us?- Expand your network. You get to work as a part of a innovative, global and diverse team.
- Be part of a movement. We are doing big, much needed things and dream big about where this all will take us.
- Learn and grow. You get to continuously learn and develop your skills. You might join us because of your skills in business development, but are able to contribute to any team's work if you'd like.
- Be free. You have the freedom to set the hours you are able to contribute every week
- Do good. It is a scientific fact that volunteering for a good cause improves your wellbeing.
This position is strictly ‘volunteer’ and is an unpaid position.