The Benefits Administrator performs the overall benefits administration for our clients. Duties and responsibilities require collaboration with other benefits team members, HR Consultants and internal employees in operations departments. The Benefits Administrator will work as part of a specialized team, creating internal processes, managing specific benefits services as assigned and serving as primary contact to clients and employee regarding their benefit programs (including but not limited to: health amp; welfare, LOA, Cobra, and 401(k)).
Essential Functions
- Benefits administration, enrollments, midyear changes, audits, open enrollment, day-to-day benefits inquiries, claims resolution, terminations, beneficiaries processing, disability, accident and death claims, LOA and 401(k).
- Prepare and review summary plan descriptions and other documents that communicate the provisions of each benefit program customized for client use.
- Conduct new client employee benefits and annual open enrollment meetings.
- Promote and maintain high quality, professional, services-oriented company image in working with client, client employees, peers and management team. Escalates issues/concerns/special requests to Senior Benefits Analyst.
- Manage the company’s COBRA administration program on behalf of clients. Oversee and develop a system for coordinating with insurance carriers and notifying employees according to federal and state guidelines and requirements.
- Participate in company-sponsored seminars, training workshops and webinars to enhance insurance industry education
- Mentor and coach benefits specialists, team members and other departments.
- Maintain a thorough knowledge of the company’s service platform, operating systems, and web-based applications including but not limited to PrismHR, CRM and MyEmplcity, Smartsheet and OnBase.
- Assist and coordinate annual Section 125 testing with vendor(s) and client contacts.
- May perform a variety of other projects or tasks as needed from time to time.
- Other duties as assigned, including but not limited to subject matter responsibilities.
- Set up client 401(k) plan information in HRIS system.
- Input and process 401(k) initial enrollment, deferral changes and loans, creating and downloading reports as necessary to audit transactions.
- Responsible for coordination of the annual Plan audit and any other special audits.
- Responsible for the coordination of periodical compliance testing, including review of results with clients.
- Trouble shoot with payroll any issues regarding 401(k) loans or contributions.
- Assist with the set up and conducting of 401(k) education meetings, including preparing any materials.
Requirements
- Bachelor’s degree or equivalent work experience.
- Minimum of 3 years of experience in benefits and leave of absence administration and/or related Human Resources functions.
- Leaves of absence and workers compensation administration experience preferred.
- Attention to detail, accuracy, ability to prioritize/multi-task and meet deadlines.
- Excellent interpersonal, written and verbal communication skills.
- Strong internal customer focus, along with a desire to learn all aspects of benefits administration.
- Flexibility, adaptability and ability to shift priorities based on the organizations’ needs.
- Integrity, professionalism, discretion and ability to maintain confidentiality essential.
- An enthusiastic team player with a strong drive to create a positive work environment.
- Proficient in Microsoft Office Programs (Outlook, Excel, Word, PowerPoint), HRIS and CRM systems.