Account Manager- West Coast (Remote)

Account Manager- West Coast (Remote)
Quantum Metric, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 30, 2021
Last Date
Apr 30, 2021
Location(s)

Job Description

Quantum MetricQuantum Metric helps organizations build better digital products faster. Our platform for Continuous Product Design gives business and technical teams a single version of truth that’s fast, quantified, and grounded on what customers actually experience. The result: Teams agree on priorities, build products customers love, and innovate with speed and confidence.
Our CultureWe are obsessed with helping businesses deliver better digital products and experiences. We encourage creative problem solving, rapid innovation and bold goal-setting. Our relatively flat organization structure keeps everyone informed and enables people to get involved in solving the problems they care about most. We are a close-knit team moving fast to deliver value to our customers and continue pushing the envelope as we develop new products.
About the RoleWe are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new expansion opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and prepare strategic account strategies. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Success, Sales and Product Development) to improve the entire customer experience. This position requires occasional travel. If you are familiar with account management software (CRM), digital analytics and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual retention and expansion quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.
Responsibilities
  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed
Requirements
  • 5+ years account management experience
  • 5+ years SaaS amp; digital analytics experience an asset
  • Proven track record interfacing with Customers to demonstrate the value of enterprise digital analytics software
  • Proven track record of meeting and exceeding individual revenue goals
  • Ability to plan and manage at both the strategic and operational level
  • Proven work experience as an Account Manager or Sales Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with Salesforce and G Suite/MS Office
  • Experience delivering client-focused solutions to customer needs, including value based presentations
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field
  • Industry knowledge in Financial Services, Telco, Insurance, Healthcare, amp; Retail
  • Experience working with data to solve business problems
Perks, Benefits, Compensation
  • This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
  • Group benefits
  • Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
  • Employee Assistance Programs (EAP)
  • Telehealth options
  • Voluntary Life amp; ADamp;D, STD, LTD
  • Healthy Rewards Discoun

Job Specification

Job Rewards and Benefits

Quantum Metric

Information Technology and Services - San Jose, United States
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