Senior Programming Manager
Capital Factory, United States
Job Description
Senior Programming Manager
Austin, Texas, United States
Programming Team reporting to Events and Programming Director
You will lead and grow a team of Programs Coordinators across Austin, Dallas and Houston who are passionate about entrepreneurship and technology. You will support the overall strategy, develop the programming and drive to complete the large and small scale programs that benefit our community and corporate partners. These programs include: SXSW, Austin Startup Week, Startup Crawl, TX Global Entrepreneur Week, Innovation Council programming, Founders Stories, Ask Me Anything, Robot University, Defense Innovation, Diversity, Equity and Inclusion, and the Texas Startups Roadshow.
You will work cross-functionally with other departments to deliver quality content and programs to our community, corporate partners and our ecosystem of entrepreneurs.
Our partners have limited personnel and carry varying opinions of success. You are responsible for navigating these different expectations and for pulling them forward. You show our partners how they can achieve their goals through Capital Factory programming. It’s up to us to make them successful that’s a big reason they choose to keep working with us. Our goal is to provide the type of service you might expect from the Four Seasons or Tiffany’s. We sweat the small stuff. We respect their time. We do whatever it takes and do it with style.
Requirements
You’ll know you’re successful if
- Your programs are well attended and the participants and sponsors have a high satisfaction rate (satisfaction is defined in advance of each program).
- Your AV run of show and event timeline is executed with precision and you have built the appropriate back up plan to adjust if needed on execution day.
- You have a productive and collaborative relationship with the Corporate Innovation, Defense and Events managers and leadership.
- Partners and sponsors give unsolicited feedback about how great your team is to work with and they show they mean it by giving us repeat business.
- Strong research ability and up-to-date on the latest topics
- Strong speaker network and can manage high-profile speakers
- You receive solicited and unsolicited feedback on the quality of the programs you run from attendees, speakers, sponsors, and Capital Factory members.
About you
- You are customer service oriented.
- You’re unfazeable. When everyone else is getting stressed or excited, you keep your cool.
- You are organized and plan ahead, but you don’t get stressed out when things change at the last minute. Because they will. You roll with it.
- You are outgoing and can talk to just about anyone.
- You are a detail-oriented documentor. You make lists and spreadsheets.
- Excellent interpersonal and communications skills are critical. Strong ability to influence and drive change.
- You are a problem solver. You look for ways to make things work better and how to turn chaos into systems.
- You are meticulous and have the ability to deliver high quality work, on time, in a dynamic organization under time pressure.
- You have 3+ years experience with executing large scale physical and virtual events from ideation to programming to event logistics, to completion, simultaneously.
- You have 2+ years of experience managing a team.
- You are a decision maker and know when to escalate situations to appropriate leadership within the organization.
About our team
- We have a passion for startups and technology
- We are transparent and we over-communicate
- We have excellent written and verbal communication skills
- We communicate when we are not able to meet a deadline and suggest a solution
- We are professional and presentable and greet everyone cheerfully. We’re ready to deal with an immature student, a pushy salesperson, top VC’s, a fortune 500 CEO, and even the President of the United States.
- We are excited to work in downtown Austin and have reliable transportation.
- We have a quiet place with a fast internet service where we can work remotely.
- We have a reliable laptop computer and smartphone.
- We are security aware. We have a passcode on our computers and phones and use a password manager.
- We are able to efficiently use the Google suite of productivity tools (Gmail, Drive, Docs, Sheets, Slides).
- We are available during SXSW (Spring Break) and Startup Week.
- We get to Inbox Zero every day.
About Capital Factory.
Capital Factory is the center of gravity for entrepreneurs in Texas, the number one startup state in the U.S. Thousands of entrepreneurs, programmers and designers gather day and night, in-person and online for meetups, classes and cowor