Operations Associate - Boston
Blueground, United States
Job Description
At Blueground, we are guided by a vision to make people feel at home wherever they choose to live. By offering fully-furnished apartments that are move-in ready in the world’s most vibrant neighborhoods, we provide our guests with the opportunity to simply #ShowUpStartLiving. Behind the scenes, we strive for a tech-powered living experience that guests love, homed in an organization where great people are proud to work.
We’ve grown a lot since our founding in 2013. We are now hosting guests in more than 3,500 homes in 14 cities. We have raised more than $80m in funding to date and that’s just the beginning.
What drives our success is how each of our team members applies our core values. To our team, Time is everything, and we cherish it greatly. For us, Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our clients and colleagues and never lose sight of the human element, which goes hand-in-hand with Transparency which we believe makes our day-to-day life easier.
We are looking for an Operations Associate to join our fast growing Boston team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primary responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise. These issues include but are not limited to handling guest lockouts, emergency relocations, as well as keeping Operations Managers informed of potential repairs and actions being taken.
This is a contract to hire position (first 3 months under a contract relationship - conversion to permanent - full time if performance goals are met). This position will require some weekend work.
What you will mostly focus on:
- Assist our Operations Managers in the set-up of the units with un-boxing, furniture assembly and frames' installation
- Complete basic maintenance tasks to ensure positive guest experience
- Perform check-in/outs to our properties according to business standards
- Be the main point of contact between our guests and the customer experience team
- Supervise handyman while working on resolving an emergency in our apartments (locksmith, plumber etc.)
What you may focus on:
- Manage viewings at Blueground properties for prospective clients or partners
- Perform messenger related duties such as collecting paperwork, delivering items, receiving mail
What we are looking for:
- Willingness to get their hands dirty as needed to achieve operational excellence
- Strong communication and interpersonal skills
- Great at handy work
- Can perform heavy lifting when needed
- Is available to work a weekend day
- Problem solver, with ability to work in a fast-paced and "get the job done" culture
- Hard working with great attention to detail
- Ability to multitask and remain calm under pressure
- Confident user of technology (email, slack, G suite)
- A valid driver's license and a clean driving record with no traffic violations; as well as a reliable vehicle
- A positive, confident, upbeat and friendly personality
Your benefits:
- Market competitive salary
- Corporate cell phone plan
- Joining a fast growing start up
At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.