Who are Tyk, and what do we do?
The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services.Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!) If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Singapore Post and Skills Future Singapore, to global organisations like the Financial Times, and Starbucks. We have a varied user base hailing from every continent even Antarctica.
Our Mission
The internet started by connecting mainframes, by the end of the 20th century 600m desktop and laptop computers exchanged email and web-traffic. Today around 15 billion ‘things’ are connected to the internet, growing at a rate of a billion per year. Tyk are committed to enabling interconnectivity between systems and between devices. We’ve started by building an API Management platform.
Total flexibility, default remote, radical responsibility
We offer unlimited paid holidays and remote working from anywhere in the world, for everyone for real. Why? Tyk was founded on the principle of doing things differently and offering flexibility and autonomy to our employees are two principles that, we believe, allow our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. If this sounds like an environment that you believe could work for you then read on to find out more:
What can you do with us?
We are looking for a highly technical Consulting Engineer to ensure our customers success by providing consulting and assurance to our clients. The consulting engineer at Tyk is the key point of contact for our clients technical relationships and should be as comfortable demonstrating requirements as discussing them.
Our Consulting Engineers spend their time on calls with clients, building PoC’s using Tyk and assisting users with their technical onboarding, whilst feeding customer insights back into our product teams.
Consulting engineers are highly technical folks who build relationships with the technical contacts in our clients businesses, and should be comfortable discussing and working with a wide range of technologies.
Consulting Engineers support Tyk’s users in a post-sales capacity, working closely with our Account Management and Support teams. The role of the Consulting Engineer at Tyk is to ensure customers are successfully using Tyk and achieving their goals with the platform, building relationships with technical users and feeding customer insights into our product team.
This role works in a partnership relationship with account managers and customers as the customer’s representative inside Tyk to ensure that:
Consulting Engineers play a vital part of the post sales process, ensuring customers are onboarded in agreed timeframes, working with them continuously to improve their usage of Tyk and supporting the Account Management team with revenue expansion opportunities. This might include:
Some opportunities may be in conjunction with partners, which will require you to work with them to integrate Tyk into an overall solution.
Beyond this, the Consulting Engineer will work with the rest of the team to enhance the assets available to support the discipline, generating user content and feeding into our product process.
Here’s what you’ll be getting up to: