Sales Training Manager
Zappi, United States

Zappi is the ad and innovation testing platform built by brands for brands.

When we set out to transform the world of market research in 2012, we wanted to build a platform that helped brands run consumer testing through all stages of advertising and innovation development. The result? A platform that gives users easy access to better research methodologies so our customers can test more, learn more, and ultimately make better decisions about the ads and innovation they take to market.

Now, we want to make the world of insights even better; to scale expertise and create the world’s most powerful enterprise research platform.

To have continued success, we need an environment that fosters constant learning and ambitious goals; a place of diverse opinions and experiences, where talented people can do their best work with very little in their way. To realize our vision we are constantly in search of people who will bring a different perspective, who will challenge our thinking, create value for our customers and apply themselves passionately to our vision and culture.

You:

- prioritize your own learning

- take time to listen deeply before acting

- aren't afraid to address challenging issues directly, with compassion

- lead through inspiration not coercion and create space for others to lead

- are comfortable with radical transparency

- are comfortable being uncomfortable; change is constant at Zappi

- are humble and honest

We:

- listen carefully to each other and to our customers

- fundamentally trust each other

- leave our egos at the door

- aren't afraid to fail

- want to have a positive impact on the planet and our communities

Zappi is an equal opportunities employer; our diversity is a major strength. We maintain a constant dialogue with our teams and wider communities about how we can become a more inclusive place to work.

As a Sales amp; Customer trainer, you will be responsible for the onboarding and continuous skill development of our customer facing teams. Working across Sales, Customer Success, Marketing and our Go-To-Market team you'll work to develop and implement a training curriculum that improves job performance and supports the execution of strategic initiatives.

This role will report directly to the VP of Global Revenue Activation with an emphasis on presenting collaboratively developed training modules. Specifically you will be responsible for:

• Deliver training content and programs to customer facing teams designed by the VP of Global Revenue Activation utilizing various mediums. Including but not limited to face to face, virtual, video, and written.
• Improve our onboarding experience, curriculum and classroom training for new hires. Giving them the skills to navigate Zappi and become more productive members of the Revenue team quickly.
• Responsible for full onboarding of all new Sales amp; Customer Success hires, as well as third party consultants globally by working individually with new reps to make him or her experts in several categories encompassing but not limited to:
  • Sales Process
  • Product Knowledge amp; Application
  • Qualification amp; Discovery
  • Condensing Sales Cycles
  • Zappi Tech Stack
  • Build Healthy amp; Manageable Pipeline
  • Navigation of Zappi’s internal processes
• Utilize and assist in the maintenance of our learning management system as the foundation for role specific onboarding development programs
• Introducing new skills, concepts, and strategies complimenting Zappi’s value proposition
• Creating high quality learning amp; development pathways amp; building out existing frameworks, bringing in external experts where necessary
• Develop a learning curriculum in partnership with marketing and go to market to keep revenue teams effectively delivering on growth strategies as the result of new products or programs.
• Coordinate feedback sessions with leadership, reps and new hires to determine additional training needs and improve upon modules
• Continuously developing and modernizing training collateral for future hires.
• Creating a culture that is customer-centric and delivering on Zappi's value proposition day in and day out
• Working closely with the People Team on continual improvement of our recruitment and onboarding processes

Requirements

Essential:

• Self-motivated, comfortable with autonomous working, exceptional at prioritization and organization, reliable, critical attention to detail
• Emotional intelligence, with the ability to build and maintain strong relationships with people from across the business
• Experience in complex sales and customer onboarding processes
• Demonstrable success in optimizing training/onboarding processes

Job Rewards and Benefits