Shopkeeper (San Fransisco)
The Sill, United States
Job Description
The Sill is looking for a Shopkeeper for its San Fransisco store who is passionate about plants and The Sill’s mission to bring the garden center online and into brick and mortar locations.
Reporting
This role reports to the Assistant Shop Manager.
Role Description
You are a plant-impassioned and team-oriented individual who has a balance of retail, customer service experience and plant knowledge. You love to meet like-minded plant enthusiasts as well as patiently teaching plant novices about all the amazing things The Sill has to offer. You must have a love for fast paced, startup environments, are highly self-motivated and have the ability to maintain a positive, resilient attitude in the face of growth and change. You will be expected to work 15-28 hours/week (35-40 hours/week for full time) depending on availability and to assist with The Sill’s In-Store evening workshops on a weekly basis.
Areas of Responsibility
- Actively engage amp; greet all customers with a focus on suggestive selling.
- Be an active contributor in meeting monthly sales and customer conversion goals
- Deliver high-quality products and exceptional customer service to every customer, prioritizing Customer Happiness and the Culture of Yes
- Liaise between customers and Customer Service when necessary, using proper company communication channels and navigating through difficult customer situations with ease
- Act as a brand ambassador in shops, building a holistic knowledge of The Sill’s product line and display The Sill's values, the brand history and mission IRL
- Develop a working knowledge of all of The Sill’s plants and plant care, with the desire to uphold The Sill’s Plant Expert reputation
- Assist with In-Store events and workshops
- Maintain a clean and orderly shop, adhering to all cleanliness and upkeep guidelines; execute daily cleaning and visual merchandising tasks effectively and efficiently
- Develop expertise in operating the point of sale system, handling all transactions accurately, and navigate basic troubleshooting
- Ownership mindset in the areas of Customer Experience and Plant Knowledge
- Work with a sense of urgency, always seeking to improve customer experience, shop cleanliness, visuals, and plant health.
Requirements
- 2+ years of experience in a retail, hospitality, or customer service setting
- The ability to balance priorities and multi-task
- Superb communication with customers and teammates
- Desire to collaborate in a team based environment
- Dedicated to providing excellent, on-brand customer service, contributing to a Culture of Yes
- Must be detail-oriented
- Ability to work in a fast-paced environment with a sense of urgency
- Excellent organizational skills
- Ability to receive constructive criticism and feedback and a willingness to learn and improve
- Ability to maintain a positive, optimistic, empathetic attitude at all times highly respectful of others.
- Love of The Sill!
Schedule Requirements
- You must be available on weekends and some weekdays and nights
- You must be available to work during heavy traffic sales (ex: Sidewalk Sale)
- Available to work during retail black out periods during holidays like Thanksgiving, Christmas, Valentine’s Day, Mother’s Day, etc.
About The Sill
The Sill is the first digitally native, direct-to-consumer plant brand. Our mission is to bridge the gap between people and plants, because Plants Make People Happy. Founded in 2012, The Sill is Series A funded and headquartered in New York City. We ship potted plants nationwide from TheSill.com and have planted The Sill brick-and-mortar stores in New York City, Los Angeles, and San Francisco. Learn more at thesill.com.
Our Core Values
CUSTOMER HAPPINESS why we exist
- We place the quality of the customer experience at the core of all we do.
- We act in the service of our promise: Plants Make People Happy.
ALWAYS A STARTUP even when we get big
- We are excited to tackle big problems and change the world. We lead before we follow.
- We pride ourselves on achieving a lot with a little.
- We are optimistic, and have a can-do attitude.
- We are committed to the brand vision.
GROWTH just like our plants
- We are individually focused on learning and leveling up.
- We seek out feedback and expect radical candor.
- We take risks and we’re not afraid to invent, innovate, or flat out fail*.
- We are open minded and welcome diversityof people and ideas.
- And when the time is right, we give away our legos.
* so long as we learn from the experience
TEAM BEFORE ME