Solutions Manager
OpenSymmetry, United States
Job Description
Position Summary:
The Solutions Manager is a critical member of the Professional Services team, managing engagements with potentially up to six midsized to large clients concurrently. The Solutions Manager role will develop strong relationships with the client, develop a deep understanding of the client’s needs, and drive the overall success each client engagement. The Solutions Manager will then determine how to best leverage resources while managing deliverables, timelines, budgets, status reports, etc. and maintaining the profitability of the project.
The Solutions Manager will spend time, on site or remotely, with each client and provide guidance and direction to the team (1-20 consultants). Another key responsibility is understanding the commercial aspects of each account while proactively managing OpenSymmetry's financial risk and raising concerns to management.
This is an ideal opportunity for someone with Managed Services experience who wants to accelerate their career growth and have direct access to leadership. OpenSymmetry offers less bureaucracy than many larger companies and more reasonable work hours.
Requirements
The ideal candidate will be able to:
- Demonstrate complete command of scope of work throughout the entire system development life cycle (i.e., definition, design, build, testing, deployment, and maintenance)
- Provide budget analysis, resource planning, and coordination of project and/or support activities between the client and OpenSymmetry
- Participate in negotiation situations, primarily for project and support delivery change requests
- Serve as a mediator for internal resource or software issues and resolves conflicting priorities for members of cross-functional teams focused on the delivery of the solution to clients
- As needed, act as a Project Manager to actively manage support and service delivery contracts from initiation and transition to meet contractual obligations responding to the client issues and concerns as needed while meeting targeted revenue and cost projections
- Mentor and coach team members
- Proactively involved in business development efforts as required and appropriate, including proposal generation and supporting sales presentation generation as well as reviewing and contributing to the creation of the Statement of Work
Qualifications:
- Project Financials: budgets, billing, staffing / resources, forecasting, profit margin, etc.
- Ability to travel as needed
- Experience with establishing and maintaining executive level communications / relationships
- Strong command of project implementation methodologies and deliverables created during an enterprise systems deployment; experience in developing reusable processes, templates, and toolkits for rapid deployment and/or support activities; experience in project management for SPM, CRM, BI technology implementations is an advantage
- Experience in directing a cooperative effort among members of a project team with responsibility for results, including expended costs, delivery methods and staffing
- Ability to influence and gain acceptance from others in sensitive situations without damage to the relationship
- Ability to quickly assess and communicate project risks to OpenSymmetry and client management teams
- Excellent customer advocacy and relationship skills
- Excellent written and verbal communication skills
Nice to Have
- Degree in Business, Computer Science, Math or Science is helpful; Project Management certifications are also helpful
- Experience with Sales Operations and/or Compensation Administration
- Experience with one or more of the following tools: IBM ICM, Callidus, Xactly, Oracle, or other Sales Performance Management / Incentive Compensation Management platforms or similar ERP, CRM, or HR enterprise applications.
Benefits
Why You’ll Love Working Here
- Comprehensive health, dental, vision package
- 401K with company match
- Cell Phone Allowance
- Volunteer Time Off
- Competitive and Healthy PTO Policy
- Flexible schedule and potential to work remotely
- Strengths-driven culture
- Great office space overlooking Austin’s hill country
- Healthy snacks, good coffee, local brews on tap
- Collaborative work spaces
- Wellness initiatives
- Amazing, fun and collaborative co-workers