VIP Onboarding Lead
Touchcast, United States

We: Touchcast is a North American based, small, yet fast-growing technology company focused on advanced video communications and applications. We are at the cutting edge of virtual events, creating a wow experience that brings our clients, their teams, customers, and partners together. Our flagship product, Showtime, has redefined digital events creating an immersive experience to showcase our clients. Touchcast is a truly multinational and multicultural company with operations in North America, Europe, and Asia.

Requirements

• Lead, communicate, and schedule our client virtual event’s VIP presenters onboarding sessions.
• Schedule all the 1:1 presenters’ onboarding sessions with you and your small team of talented and passionate onboarders
• Schedule all presenters event sessions for our global, fortune 500, marquis clients
• Guide presenters with the onboarding process
• Plan and lead hands-on training for event organizers and presenters
• Develop new training materials and virtual content to improve our onboarding experience
• Take ownership of customer feedback and collaborate with company leadership to help prioritize what we build
• Experience working with VIP and leaders of companies and organizations

• 24 years in Customer on-boarding, Customer Success, Implementation, Program Management, or related Customer Management experience
• Tech-savvy, well-spoken, have flexible schedules, and are excellent at thinking quickly to troubleshoot issues.
• Natural teacher and leader
• Exceptional ability to communicate clearly and concisely (written and verbal) and engage with the presenter
• A ridiculously organized person with superior time-management skills
• Have a growth-mindset and natural curiosity
• Collaborative and team-oriented
• Posses a helpful and friendly demeanor
• Self-starter who enjoys working in a fast-paced environment
• Demonstrate prior successful experience working remotely

Benefits

Why join us?

• Work in an fast-paced global and virtual/100% remote-first start-up where you can add immediate, impactful amp; meaningful value
• Work with fun and smart colleagues (no assholes allowed)
• Unlimited PTO; we have a strong life balance philosophy
• Work an in asynchronous yet harmonious communication environment
• Competitive pay amp; incentives
• Competitive benefits package
• Incredible education through strong mentorships and learning platforms
• Work will never be boring, but it will be demanding. Our clients are some of the best-known brands globally and demand speed, responsiveness, and performance.

Job Rewards and Benefits