Customer Solutions Engineer
ActivTrak, United States
Job Description
About ActivTrak:
The sudden rise in new remote work models has triggered an increase in the adoption of collaboration tools, an acceleration of digital transformations, and the need for visibility into how work gets done. Legacy metrics for assessing productivity in the workplace alone, are no longer sufficient for making the right business decisions in today’s reality. Companies must redefine their tech stack and data-driven dashboards to gain insights into how to inspire employees, boost team efficiency and promote positive outcomes-- all while building a culture based on trust and transparency. Redefining the measurement of performance in the workplace is one of the most important things an organization can do to modernize their workplace. And at ActivTrak, we’re taking on this challenge.
ActivTrak is a product-led, innovative software company that introduced it’s award-winning workforce analytics platform in 2015. Our cloud-based platform provides productivity insights into how teams work, improving employee and customer experience, while also enabling better business outcomes. At ActivTrak, we recognize the powerful link between these two concepts and we're on a mission to understand it more every day. Alongside 8500+ paying customers, our team uses the platform internally to assess team and organizational performance, hone product features, develop best practices, streamline processes, invest in new innovations, and promote a culture of immediate feedback and transparency.
We are a fast-growing, agile company with a forward-thinking, inclusive culture. Our teams are encouraged to collaborate daily to solve challenges, create and champion new ideas, and execute initiatives that help global customers and their modern workforces succeed by working better together. We’ve grown our team to over 100 people, raised over 70M money from some of the best venture capital firms around like Sapphire Ventures and Elsewhere Partners, and have experienced triple digit growth with ARR in eight figures. Customers love our productwith an average rating of 4.7/5 stars across 800+ online reviews.
Requirements
What you will do:
As the Customer Solutions Engineer, you’ll be enthusiastically motivated, data analytical and results driven, and a deeply tech-savvy generalist. The Customer Solutions Engineer will help to build our client base and increase customer satisfaction through providing exceptional and delightful technical support before and after-sales. The Customer Solutions Engineer should be able to satisfy client queries in a timely manner and train clients to use products, as well as work with the sales team to increase sales.
To be successful as a Customer Solutions Engineer, you should have an excellent set of technical skills, passion, sales ability, and interpersonal skills. Ultimately, a good Customer Solutions Engineer is customer obsessed, tech-savvy, analytical, and need to be a well organized project manager.
Be exceptionally pragmatic. Working in a start-up environment requires that you’ll be able to make the right trade offs to progress projects while balancing constraints and input. We’re looking for a candidate that can be pragmatic, and has the ability to make decisions based on data.
Be customer-obsessed. We believe understanding the customer experience across pre and post sales activity helps our team build amazing products that solve real problems. Getting to know our customers and the challenges they face through conversations, research, and engagement with our community, will be a powerful input into this role.
Care deeply about your own productivity. Through understanding your own productivity and the productivity of those around you, you gain better insight into our customers’ challenges. We’re looking for someone who wants to talk openly about their own productivity successes for the purpose of innovation and performance elevation.
Your experience:
We’re looking for an innovative, motivated Customer Solutions Engineer with a passion to deliver extraordinary results with more than 5 years years of relevant experience in a start-up, fast paced, and dynamic environment.
Strong ability to communicate, present and project manage
Strong knowledge of Business Intelligence tools (i.e., Looker, Domo, PowerBI, Tableau, Data Studio)
Public Cloud (GCP, Azure) Intermediate Data warehouse and Database Development and Infrastructure Management and Architecture experience (BigQuery, CloudSQL, MySql, nosql, postgres, MSSQL, Google DLP and AI, etc.)
Intermediate/expert Scripting and Tooling for Automation in a programming language (PowerShell, python/sql/nodejs,c+/javascript, etc.)
Intermediate Saas Sales and Solutions Selling
Windows, MAC Server Management and Administration
Intermediate/expert Security ,Compliance