Customer Success Managment Intern
Cambridge Mobile Telematics, United States
Job Description
Join us in making roads safer by making drivers better!
At Cambridge Mobile Telematics (CMT), our mission is to make roads safer by making drivers better. We are the global market leader in smartphone telematics with customers in over 20 countries. Our team of data scientists, engineers, and innovators use machine learning, artificial intelligence, and behavioral science to solve real-world problems to produce clear and actionable insights for drivers everywhere. Founded in 2010 by two MIT professors, we still maintain a startup culture often experimenting and nimbly adjusting to the needs of our customers and the market.
CMT is seeking a customer success intern to join our customer success team. You will develop a holistic understanding of our customers to help them improve their programs and achieve business value. You will support and encourage our business customers through their post-sales journey, assisting with onboarding and providing training to their constituencies. You will use insights through internal reporting dashboards, external research and customer conversations to develop best practices, tips, and other educational content to assist customers in their programs. This is an art meets science position and the ideal candidate will have some level of comfort with data and research paired with writing and presentation skills.
Responsibilities
- Frequent conversations with dedicated customer accounts to identify areas of opportunity and educate them on our programs and provide performance coaching
- Develop and maintain a consistent understanding of our customers’ and end users’ business needs and their journey on our programs, and maintain log of this information
- Proactively identify, research and develop reports and content that assist our customers in growing their programs through marketing, successful onboarding, and/or engagement
- Work closely with marketing and customer insights teams to develop customer and end-user training programs around marketing and acquisition
- Improve and revamp existing materials and resources to create full end-to-end customer experiences that represents the standards CS would like to set for our customers’ end-user program execution
Requirements
- 0-2 years of experience in business, PR/communications, program management, customer success, or related role
- Proven success in supporting customers in previous business, advertising or tech roles
- Proficient in marketing communications, following business standards and brand guidelines
- Attention to detail in editing, writing and content creation
- Professional, with solid verbal and written communication skills.
Benefits
Cambridge Mobile Telematics' (CMT) mission is to make the world’s roads and drivers safer. Since its first product launch in 2012 that pioneered mobile usage-based insurance, CMT has become the world’s leading telematics and analytics provider for insurers, rideshares, and fleets. CMT’s DriveWell platform uses mobile sensing and behavioral science to measure driving risk and incentivize safer driving, while its Claims Studio reduces the claims cycle time with real-time crash detection, crash reconstruction, and damage assessment using telematics and artificial intelligence. CMT has over 50 active programs with insurers and other partners, improving safety for millions of drivers every day around the world. Started based on research at MIT and backed by the SoftBank Vision Fund to fuel its rapid growth, CMT is headquartered in Cambridge MA. To learn more, visit www.cmtelematics.com and follow CMT on Twitter @cmtelematics.