Customer Service Representative
FIMCO Industries, United States
Job Description
This is a Seasonal Position with Medical, Dental, Vision, 401K Offered and Paid Holidays! Expected to last through July / August 2021.
Position summary:
The Customer Support Representative is responsible for receiving, investigating, and responding to all customer inquiries regarding shipments, products and complaints. Input phone/fax orders and other relative data into the computer.
Essential Duties and Responsibilities:
- Talk with customers by phone concerning orders, returns, shipments and products.
- Receive and enter phone and fax orders
- Call customers when necessary to advise shipments delay and/or information necessary to process orders
- Make changes to or cancel orders/backorders
- Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)
- Initiate file maintenance for corrections to computer’s customer file
- Fill out forms, determine changes for service requested
- Handle customers in a professional manner
- Obtain customer feedback information
Experience and Education:
- High School Diploma (or GED or High School Equivalence Certificate)
- 1-2 years customer service experience
- Excellent communication and phone etiquette
- Proficient computer skills
- Basic math skills
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
*Upon offer of employment, candidates may be required to take and pass a drug and alcohol screening. Any offer of employment is contingent upon successfully passing this screen.
*Upon offer of employment, FIMCO/Ag Spray Equipment may conduct a Criminal Background Check, all offers of employment are contingent upon the results of this check.