Director of Product Operations
Glide Labs, Inc., United States
Job Description
Glide’s mission is to make the home sale journey faster, simpler, and safer for real estate agents and their clients.
The average real estate transaction includes dozens of siloed technology systems, hundreds of calls, emails and texts, and thousands of pages of documents not to mention more fees than you will pay for anything else in your life.
Why have we come to expect that it’s reasonable for such a huge and important transaction in one of the largest industries to feel like a complete mess? We're here to fix it with intelligent software that takes you through each milestone using a step-by-step, guided expert system. Glide is already being used to conduct over $100 billion in residential real estate transactions a year and growing fast.
We are seeking an experienced product operations leader to help us quickly and efficiently scale from California to all 50 states.
You Will:
- Gather localized transaction requirements from real estate agents, attorneys, industry groups and other stakeholders around the US.
- Translate requirements into clearly defined policies and procedures for the product operations team to follow.
- Define resourcing requirements, hiring and training strategy for non-technical staff members needed to serve new markets.
- Work together with our analytics team to deploy comprehensive instrumentation to track progress.
- Identify efficiency bottlenecks and collaborate with Glide’s product and engineering teams to deploy automation and tooling to solve them.
- Oversee quality assurance surrounding Glide’s form filling solutions.
- Setup feedback loops with end users to continuously improve product quality.
You Might Be A Fit For This Role If:
- You want a mission-critical role with maximum impact
- You have experience scaling operations at one or more startups or technology companies
- You have experience defining product policy and working in a regulated industry
- You have exceptional attention to detail and a passion for continuous improvement
Requirements
- Minimum 8-10 years experience in business operations or a related field
- Minimum 5 years management experience
- Demonstrated track record leading geographic and/or customer expansion for a technology company