Project Manager (Customer Success)
SteadyMD, United States
Job Description
SteadyMD is a technology company and healthcare provider that delivers high-quality telehealth experiences for consumers, employers, digital health companies, and clinicians in all 50 states. Here at SteadyMD, we take pride in the fact that our core values are integrated into everything we do. Our focus on transparency, trust, and honesty have allowed us to create a diverse team of individuals who work well in ambiguous, fast-paced situations and can quickly integrate a large number of new tasks into their workload. We’re well funded (see our recent announcement regarding our $25M Series B raise) and looking to expand our rapidly growing team. Currently, we are seeking a Project Manager (Customer Success), who will be responsible for delivering successful projects and outcomes for our customers.
Some core responsibilities include:
- Hosting client kick-off and weekly meetings
- Ensuring projects are completed on time and within budget
- Serve as the voice of the customer to our internal teams
- Coordinate with our providers, medical operations, technology, product, member experience, and other teams as necessary
- Track progress and results across all partners and programs
- Iterate on the processes we use to improve project efficiency and customer outcomes
Requirements
The ideal candidate will be
- Experienced in project management, with 5+ years a minimum time in role (specifically customer success or client service)
- Familiar with modern collaboration tools (Slack, Notion, Google Docs) and bug tracking tools (Jira)
- Personable with customers and teammates
- Detail-oriented, and a lover of testing ideas
- Opinionated, trustworthy, and transparent
- Able to maximize your own output, while simultaneously contributing to our fast-paced and collaborative work environment
Benefits
Unlimited PTO. Yes, you read that correctly. We trust our employees to make the right decisions for the business, and we also recognize that often means taking time to take care of yourself.
An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.
Complimentary SteadyMD membership. So that you can experience what we have to offer, and be able to speak first hand about what the future of medicine will look like.
Company Events. Including happy hours, sporting events, dinners. *on hold during the pandemic.