JOB SCOPE:
Responsible for basic technical service on all Home Appliance products, including Refrigeration (non-sealed systems), Cooking, Microwaves, Dishwashers, Disposers, Laundry, Water Heaters and Lawn and Garden.
JOB SUMMARY:
The Preventative Maintenance Technician is responsible for providing technical service on Preventative Maintenance calls, rework and inspection calls, shuttling necessary parts and supplies for service repair completion for Repair Technicians, and performing on-the-job training tasks when working with a Repair Technician on call types.
Requirements
JOB DUTIES/RESPONSIBILITIES:
- Performs Preventative Maintenance Checks in the customer's home.
- Perform rework and inspection calls in customer s home and retail or warehouse locations.
- Rides with, or meets, Technician at designated location to assist on service call when assigned.
- Shuttles and/or installs necessary parts and supplies for service repair completion
- Works as a dedicated team member to ensure fast, flexible and expert service to every customer
- Demonstrates a sense of urgency to meet customer time commitments
- Completes all Technician training elements successfully within required timeframes
- Meets key performance metrics and productivity goals as defined by the business
- Provides knowledgeable and courteous preventative maintenance service
- Looks continuously for methods to improve business performance and enhance the customer experience
- Offers and sells the company s members value added products and/or services during repair calls.
- Receives truck stock at home If the Company vehicle is retained at the Technician's place of residence
- Maintains truck stock inventory within the prescribed Company guidelines and standards
- Follows the truck maintenance schedule, and keeps a clean, organized truck
- Adheres to all Company policies and procedures
- Performs other duties as assigned
REQUIRED SKILLS:- Ability to physically aid the Service Technician in the handling of appliances or equipment to be repaired
- Ability to work variable and flexible hours, including required overtime as needed
- Ability to apply appropriate use of security, maintenance, and safety procedures and equipment to protect Company and customer assets (truck, tools, parts, inventory, safety equipment)
- Ability to communicate effectively with the Service Technician and customer in a knowledgeable and courteous manner
- Ability to read and utilize reports as needed
- Excellent communication skills, both verbal and written; Ability to read, write and speak English
- Ability to follow Quality Management System (QMS) process guidelines
- Mechanical aptitude ability
- Ability to convey a positive image of the Company in all actions and behaviors
- Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push or pull 50 lbs; occasionally lift, carry, push or pull 100 lbs)
- Ability to constantly reach outward, handle and finger objects, stand, walk, and sit
- Ability to frequently bend, squat, kneel, twist, turn, climb, and crawl
- Ability to occasionally reach above shoulder and type using a keyboard
- Ability to frequently drive automatic transmission vehicle
- Ability to read, write and speak English
- Ability and/or willingness to offer and sell to the company s members value added products and/or services during repair calls
JOB REQUIREMENTS:- Valid Driver License for the State of employment
- 18 years of age or older
Benefits
- Benefits Including medical, dental, vision, 401k, paid holidays, vacation time, life insurance, and more.
- Perks Including company service vehicle, uniforms, specialized tools, best in class routing software, iPhone, and incentive plans!
- Dispatch from home (most locations)
- The best parts and support Because you are working with Sears Home Services, enjoy having access to all brands of OEM parts and getting the job done right the first time! Plus, you have access to Tech Hub, a nationwide support platform to connect you with others to get your support questions answered.
- Valuable training Sears offers formal training programs for those looking to add to their industry knowledge (including getting EPA certification), as well as continued learning for those wanting to sharpen skills and various career path opportunities for those looking for growth.