Overnight Customer Experience Associate - Georgetown

Overnight Customer Experience Associate - Georgetown
Veterinary Emergency Group, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 8, 2021
Last Date
May 8, 2021
Location(s)

Job Description

WHO WE ARE:


Veterinary Emergency Group (VEG) is a rapidly growing, venture backed 24/7 veterinary emergency company with hospital locations across the USA. Our mission is helping people and their pets when they need it most. We are changing the face of emergency veterinary medicine with a 'customer first' mentality.


We are looking for an Overnight Customer Experience Associate to join our team at VEG Georgetown(DC)! This person will have experience providing top-notch customer service in highly stressful situations while ensuring the hospital is running and operating smoothly and efficiently.


  • Orchestrates our unique VEG brand of high level experience for each customer from the moment they arrive until they leave and beyond.
  • Greets customers
  • Manages wait times
  • Builds strong relationships with customers by engaging with them regularly
  • Quickly addresses and resolves any customer-related issues and concerns
  • Provides information and acts as a trusted resource to customers
  • Assures the front desk is covered, managed and maintained at all times
  • Trains and monitors new hires in daily front desk processes and operations

Requirements

  • 3+ years of experience in customer service, preferably in the hospitality, restaurant, wellness or health care industry
  • Strong technical skills - (Microsoft Suite and Google Suite)
  • The ability to learn veterinary software programs
  • Availability to work overnight
  • Effective time management skills
  • Solution-oriented with a high attention to detail
  • Must be a self-starter and take initiative

Benefits

  • Industry-leading compensation
  • Health Insurance
  • Paid Time Off
  • 401k w/ company match
  • 10 weeks of Parental Leave with 100% pay!


Virtual Walkthrough of VEG Georgetown!: https://youtu.be/UbSYtZOjVOA

Job Specification

Job Rewards and Benefits

Veterinary Emergency Group

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