Finance Support Agent
F45 Training, United States
Job Description
ABOUT F45 TRAINING
F45 Training, the fastest growing fitness franchise network in the world, has exploded in the last seven years with over 2,000 franchisees in over 61 countries, and this is just the beginning.
F45 Training is a global fitness training community specializing in innovative, high intensity group workouts which are fast, fun and have demonstrated success with our members. Endorsed by celebrities and athletes alike, F45 Training's commitment to innovation goes well beyond the studio floor.
With an ever-growing suite of proprietary fitness and business technology, F45 Training provides an unprecedented level of insight and control for both clients and franchisees.
F45 Training’s popular training method, together with its low-cost, highly systemized business model has seen this fitness phenomenon explode across the globe.
This is a fantastic opportunity for a motivated and professional individual to make their mark and create value for this rapidly growing organization.
ABOUT THE JOB
We are seeking a Finance Support Agent who will play a key role in ensuring our franchisees are the happiest, most productive and satisfied partners in the F45 Network. The ideal candidate is a motivated team player with a positive attitude and impeccable communication skills. This is a fantastic opportunity for a motivated and professional individual to make their mark and create value for this rapidly growing organization.
Responsibilities
- Respond to ticket-based email inquiries from our franchisees based on set procedures
- Clarify any issues and determine the best recourse, and escalate issues as required
- Follow up with franchisees via phone or email to ensure any issues have been resolved to their satisfaction
- Collaborate with the team to document all information in the support system
- Research, resolve, and communicate invoicing issues, discrepancies, or outstanding balances to business owners, internal stakeholders as needed
- Adhere to processes and procedures around billing and collections
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill to respond to franchisee questions
- Take actions to encourage timely payments
- Conflict resolution in a friendly manner and in accordance with the brand ethos
- Other tasks may come upso be prepared to pivot and multi-task
Requirements
- Minimum 3 years experience working in customer-facing/client relationship role (hospitality, customer service)
- Excellent written English, and ability to communicate via high volume of emails
- Ability to prioritize and meet deadlines in a fast-paced environment
- A working knowledge of modern cloud-based software technologies (Dropbox, Gmail, GDocs, Freshdesk or other ticket-based customer support platforms)
- High sense of confidentiality, trust and discretion
- Availability to commit to helping on weekends and/or after hours if required
Benefits
- Incredible Medical, Vision and Dental benefits
- Competitive salary, based on experience
- 401(k)
- Generous PTO
- Casual dress and laid-back work environment
- Fun, fitness and health orientated environment
F45 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.