Our mission: to eliminate every barrier to mental health.
Spring Health is the leading comprehensive mental health benefit for employers. We help employees understand their mental health issues and connect with best-in-class providers to get the right treatment at the right time.
From early detection to full recovery, Spring Health is the only clinically validated solution in the market proven to be more effective than traditional mental healthcare. By combining the latest technology with vetted providers, we help engage 1 in 3 employees, reduce recovery times, and lower healthcare costs. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry. We have raised over $100M to date from prominent VCs including Tiger Global, Northzone, Rethink, Work-Bench, RRE, and General Catalyst.
We are looking for a Billing Specialist to join our team that will report directly to the Director of Health Plan Operations. The Billing Specialist will be focused on the oversight of all claims adjudication and cash collections. You will also be responsible for working with internal teams to resolve claims issues. What you’ll be doing:- Responsible for submitting claims to various payers in a timely fashion.
- Communicating with patients regarding verifying insurance coverage, benefits, and explaining bills and EOBs.Verifying provider CPT coding accuracy to ensure documentation supports claims submission.
- Responsible for managing protected health information and following all HIPAA policy and procedure.
- Oversee activities to ensure proper invoicing and payment to partners, payers, and patients.
- Resolve issues with pending, rejected or denied claims, submissions and collections.
- Monitor appeals process to payors, ensuring compliance with regulatory requirements.
- Act as a liaison, when necessary, with internal and external partners to resolve claims and billing issues.
- Identify trends or issues and initiate corrective action to improve revenue cycle management.
- Provide feedback and advice on product/technology/service improvements.
- Own ad hoc operational efficiency projects as needed by the Director of Health Plan Operations.
What we're looking for:- Associates degree or Certified Professional Coder with at least two (2) years experience in the healthcare field in a similar position.
- Bonus points if you have experience working in the behavioral health field.
- Comfortable in amorphous environments and with constantly evolving responsibilities.
- Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.
- Excellent written and verbal communication skills.
- Able to multi-task and context switch!
Why you'll like working at Spring Health:- Big mission: we're revolutionizing the mental health industry
- The challenge: make a big impact by joining a fast-growing team in its early stages
- Good benefits: we offer health, dental and vision benefits as well as access to mental health care on Spring Health
- Great people: make an impact on something that truly helps people alongside an incredible team
- We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:Members Come First We are genuine member advocates.Move Fast to Change Lives We build with urgency and intention.Take Ownership We extend trust and hold ourselves accountable.Embrace Diverse Teams amp; Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.Science Will Win We will achieve impact by innovation and evidence based frameworks.Candor with Care We are open, honest and empathetic.