School Success Lead
Tutored by Teachers, United States

Here at Tutored by Teachers (TbT), our mission is to advance equity in education. We seek to close the opportunity and achievement gaps by supporting high needs students through virtual academic support. In the process, we empower our nation’s teachers to express their full potential by tutoring students and supporting their peers in the classroom.

Are you someone who loves to take initiative and build processes from the ground up? Do you love operating in ambiguity while driving change for students around the country? Then this role is for you!

As the first member of the School Success team, you’ll be an integral member of the founding team at TbT. You’ll be a player/coach who begins creating and executing processes for the successful launch of pilots and Summer Schools across the country. As we grow, you’ll have the opportunity to continue to build the team and lead our School Success efforts.

In this role, you’ll have 3 main goals : project implementation, customer retention, and customer growth.

In the first three months, you will:

• Create scalable processes to ensure the successful launch of our pilots, including logistics among teachers, students, parents, TbT tutors and TbT staff.
• Act as the project manager for all pilots
• Build relationships with our key contacts at the school and/or district sites
• Reflect on areas of improvement in ongoing pilots, and adapt as necessary

In your first year, you will:

• Continually iterate and define what the School Success team looks like at TbT
• Hire and manage a team of School Success managers
• Identify upsell opportunities for successful pilots

Requirements

• Experience in Customer Success, Account Management or Customer Implementation at an education company focused in the K-12 space
• Experience working on multiple, complex projects simultaneously and can measure and report out on key metrics of success
• Excellent communication skills, both written and verbal, gifted at asking clarifying questions, sets proper expectations internally and externally, and effectively advocates for the customer
• High EQ, hustle, a can-do attitude, bias to action, ability to work effectively on a small team and wear many hats and intrinsic motivation to meet / surpass self-created goals

Bonus points for:

• Being an educator in a previous role
• Being a founding member on a team
• High-attention to detail while also being speedy and incredible at time management
• Experience as a player/coach

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Rewards and Benefits