Ecommerce Project Manager
Shero Commerce, United States

Shero Commerce is a digital eCommerce agency founded in 2010. Our goal is to be a one-stop shop for established mid-size to large eCommerce retailers. We deliver the expertise and insight they need to build phenomenal shopping experiences and long-lasting customer loyalty.

We want to be seen as a whole-business partner who (1) truly understands our clients’ needs, brands, and goals, and (2) can power their success through innovative technology and strategy. We primarily focus on the Magento, BigCommerce, and Shopify platforms, but we’re flexible with the tech because the needs of our clients always come first.

As a Shero Project Manager, you’ll be the relationship manager, business advisor, and project pilot for our ecommerce clients. Your primary role will be to guide our clients and production team through the entire web development project lifecycle.

Success in this position will require you to understand what your clients value, and then constantly mine for ways Shero can provide that value. You’ll need to gain a thorough understanding of your clients’ business practices, technical systems, strengths, pain points, challenges, and goals. Then you’ll use your technical expertise to orchestrate our team through effective, practical solutions to meet (and exceed!) client goals. This will require close collaboration with many people, so you must excel at quickly building rapport among a group in a way that unites everyone. You’ve got to be awesome at creating and maintaining a positive, mutually beneficial atmosphere among a wide variety of personalities.

We work primarily with Magento and BigCommerce, so your success will require technical understanding of those platforms, as well as exceptional communication and cat-herding skills. If you’re the right fit for this position, you’ve long ago mastered how to balance tactful and professional communication with a Get $^# done! attitude. You understand how critical it is to zoom out to see the big picture, and then to zoom in, so you can map out what needs to happen to keep a project moving. Clarity is your holy grail and deadlines are your friend. You get genuine satisfaction in seeing people and plans come together.

This is a full-time, permanent, salaried position. Shero HQ is in Poughkeepsie, NY, but all US team members work 100% remotely on a permanent basis. We regret that we aren’t able to provide sponsorship for work visas at this time.

Client Relationships

• Develop a deep understanding of your clients' values, goals, and business. Collaborate with clients and Shero team members to identify, develop, and execute development projects that support those clients.
• Advise your clients on solutions for technical performance and ecommerce strategy.
• Carefully set and manage client expectations.
• Lead client meetings and facilitate communication.
• Represent your clients and the Project Management team in formal internal meetings and informal team discussions.

Project Execution amp; Communication

• Orchestrate the Shero team, client teams, and any third parties to complete the entire project lifecycle, on time and within budget. Coordinate each phase of the project:
  • Defining Objectives amp; Priorities
  • Project Planning
  • Execution
  • Testing
  • Launch
  • Post-launch support
• Organize and lead through multiple project timelines simultaneously.
• Make sure each project budget is planned, spent, and tracked appropriately and effectively. Monitor billable time spent by all project team members.
• Work closely with key Shero teamsFinance, Development, Project Management, and Leadershipto keep capacity reports, production schedules, budgets, and projections up to date and accurate.
• Provide thorough, accurate, and up-to-date reports and documentation (internal and external) for all projects.
• Work closely with other Shero team members to organize production tasks and manage team resources.
• Monitor for risks, schedule delays, and other unexpected speed bumps and roadblocks. Navigate through challenges while keeping your clients and team members tactfully informed.
• Manage around the basicsdeadlines, milestones, and prioritieswith vigor and precision
• Coordinate and document Post Project Reviews. Extract lessons learned and work with Shero team members to apply that knowledge in practical ways.
• Consult with the Ops amp; Sales Team regarding prospective projects and participate in team Statement of Work review

Personal amp; Company Growth

• Create simple and effective internal processes and documentation; always streamline and improve the process.
• Actively build mutually beneficial relationships within the eComm

Job Rewards and Benefits