Fashion Retail Store Supervisor (Full-Time)
Wolf Badger, United States
Job Description
Wolf amp; Badger is an innovative multi-channel retail platform based in London, New York City (and soon Los Angeles). We have grown an incredible community of independent fashion, design and beauty lovers and are continuing to build on our mission to help them discover and connect with the most exciting independent ethical designers from all over the world.
We are currently recruiting for a full-time Store Supervisor role in New York City to take on a key role. The successful candidate will be the ultimate brand ambassador for Wolf amp; Badger in increasing awareness, driving sales and handling relationships with customers and brands. Please note that this role is a retail environment and will therefore include work on weekends and holidays. The position reports to the NY Store Manager.
The role encompasses:
- Brand Education, Sales, Styling amp; Merchandising
- Educate new customers on the Wolf amp; Badger concept and key selling points for each of our community of brands
- Develop new and maintain existing relationships with our best customers and build book of business
- Provide styling advice and drive multi-item transactions
- Deliver the highest level of customer service
- Engage in visual merchandising of displays in the store
- Team Management
- Oversee sales associates and manage performance
- Make sure daily responsibilities/tasks are being delegated and completed
- Train new retail staff members, driving improvements and motivating employees to achieve goals
- Operations
- Complete daily opening/closing procedures
- Manage stock, replenish displays and keep stockroom organized
- Run sales and similar reports
- Take responsibility for the store during shifts, coordinating lunches and breaks
- Ensure Covid protocols are strictly followed
- Ensure the store is maintained and in pristine condition at all times
- Work with online customer service to match in-store stock with online customer requests
- Handle myriad of additional store and online administrative tasks
- Get involved in other ad hoc projects as might present themselves in a high-growth company
- Brand Relations
- Develop strong relationships with our brands that are stocked in-store
- Respond to inquiries from the brands and assist them as needed including providing insights and feedback from customers
- Liaise with the head-office brands team as needed
- Content, Events amp; PR Support
- Work with content and marketing teams to assist with the production of relevant in-store videos, photos and other creative materials for social media
- Work with brands and events teams to produce and execute in-store events
- Liaise with PR team to pull items for press, influencers and stylists
Requirements
Key skills and requirements for the role:
- 2+ years relevant retail experience, ideally within a multi-brand environment; exposure to/experience with an ecommerce or online marketplace business or retail startup is a plus
- Self motivated, highly organized and with sharp attention to detail
- Top-notch interpersonal, verbal and written communication skills
- Ability to properly prioritize and balance customer-facing, operations and other duties
- Adept at using/adopting a variety of software types, e.g., POS (Shopify), word processing/spreadsheets (Google Workplace), project management (Asana), communication (Slack, Zoom)
- Enjoy being part of a team and doing whatever it takes to help the team succeed
- Versatile with ability to adapt and thrive in a startup-like environment
Benefits
Benefits include:
- Competitive starting salary with commission (dependent on experience)
- Generous health insurance contribution with choice of plans
- Significant vacation/PTO allotment
- 401k with employer match
- Excellent career opportunities in a rapidly growing international business
- Staff discounts and ClassPass exercise class credits
- Paid pet-ernity and heartbreak leave
Wolf amp; Badger is an equal opportunities employer and actively supports Human Rights and all Equality legislation.