Customer Experience Technical Support Specialist
Oura, United States
Job Description
Our mission at Oura is empowering every individual to own their inner potential. Our award-winning products, the Oura Ring and its accompanying app, helps our global community gain a deeper understanding of their health, lifestyle, and sleep quality, which we believe are foundational to living a healthy, fulfilled life.
We believe creating an exceptional customer experience will help set us apart from our competitors. We’re looking for an enthusiastic Technical Support Specialist to join our Customer Experience Team. You’ll work directly with Oura customers, helping to resolve issues related to technical troubleshooting such as battery issues, bluetooth connection issues, interpreting data, as well as educating our customers to get the most out of their Oura ring.
You’ll be based out of our SF office or remote within the U.S.
What you will do:
- Work and collaborate with a talented team of professionals across different geographies to create an exceptional, unique, and positive customer experience. You will foster this by communicating directly with customers to resolve day-to-day inquiries and issues through email and live chat.
- Build trust through every customer interaction: Creating personalized, empathetic, and meaningful experiences.
- Take ownership over your area of responsibility and collaborate with team members to improve SOP’s, training materials, and documentation.
- Constantly track trends and customer feedback. Be an expert on all things Oura.
- Work with a passionate, fun, and supportive group of Oura advocates who are invested in the success of our customers and our team.
Requirements
We would love to have you on our team, if you have:
- 2+ years of customer service experience preferred, ideally in a fast-paced start-up environment and/or in technical support
- Strong interpersonal skills and ability to build relationships with cross functional stakeholders
- Exceptional attention to detail, outstanding time management, communication and organization skills
- Ability to remain calm and effective under pressure
- BA/BS degree preferred but not required
Benefits
At Oura, we care about you and your wellbeing. Everyone here at Oura has a ring of their own and are continually looking to improve their health and add to our benefits.
What we offer:
- Competitive salary and equity
- Health, dental, and vision insurance
- Wellness benefits
- Flexible working hours + work-life balance
- An Oura ring of your own
- Beautiful workspace in San Francisco by Pier 31
- 20 days of PTO
- Amazing culture of collaborative and passionate coworkers
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.