Sr. Product Manager, Operations
Spring, United States
Job Description
Spring is an e-commerce platform that empowers creators to create online stores and sell products that engage their fans and help them monetize their content - At no cost, no hassle, no risk. Spring’s technology helps every creator worldwide to fuel their fandom. We believe that a creator is anyone with an idea and an audience to share it with, and the world needs more of them. We exist to support these creators, providing everything they need to turn their ideas into reality.
Spring (formerly Spring) has powered its creators to sell over 35 million products across 120 countries, generating over $1bn+ in revenue along the way.
What is the job?
Product managers at Spring are at the center of delivering great experiences for our users. We are looking to grow rapidly with help of our best-in class fulfillment and operations technology. As Senior Product Manager in Operations, your goal is to help build the technology needed to grow a Spring creators ability to sell anything, anywhere across the world. You will be working directly with internal fulfillment, business operations, and engineering teams and external 3PL partners to help support creating and fulfilling thousands of products every day all around the world. You will set the roadmap and inspire the team to build the best creator commerce platform.
Key responsibilities
- Structure and lead user research and competitive analysis to inform product direction
- Set the product development roadmap and pivot as demands change
- Work closely with engineering, fulfillment, business operations and marketing partners to lead the end-to-end success of projects from discovery to launch
- Identify new growth opportunities to help scale with 3PLs and manufacturing partners across the globe
- Be the point person for your product area to leadership and across the organization
Requirements
What do we need?
- 3-5 years of product management experience (e-Commerce Fulfillment experience is a plus)
- Strong customer empathy and experience shaping product direction based on customer needs
- Demonstrated track record of delivering complex projects with multiple stakeholders
- Love analytics and tracking impact of your projects
- Ability to both think strategically for long-term vision, as well as operate in the details of short-term projects
- Excellent communication skills - from emails to meetings to all hands
- Self-motivated and have a growth mindset
- Highly impact driven with insatiable curiosity for how we could be better
Benefits
What do we offer?
Happiness is just as important to us as hard work. What makes us different is our desire to completely change how the world thinks about commerce. Here are the benefits you will receive:
- Working with talented, collaborative, and entrepreneurial teams
- Medical, dental and vision insurance
- Company contributions toward Health Savings Accounts (HSA)
- Company-paid life insurance and long-term disability
- Flex time and paid holidays
- 401k
- Generous stock options