Head of Surprise Marketplace
Surprise.com, United States

Surprise.com is on a mission to make a positive impact on people, organizations, and communities. Our first product, Surprise for Teams, is the world’s first and only SuccessOS. Surprise for Teams makes it fun and irresistible to perform better, which creates a positive, long-lasting impact on people and their organizations.

The Head of Surprise Marketplace is responsible for growing and curating our list of dropship, wholesale, and experience vendors that fulfil Surprises in our product. We aim to grow this marketplace to thousands of brands and businesses across the US, in all categories: fashion and apparel, cosmetics, home goods, health and beauty, electronics, restaurants, hotels, airlines, and more.

This person is a seasoned e-commerce or retail executive and merchandiser with a demonstrated history of strategic business leadership for large product marketplaces (Groupon, Amazon, Walmart/Jet, Uber Eats, Doordash, etc.) or large online or brick-and-mortar retailers.

• Growing our network of Surprise vendors (dropship, wholesale, and experiential) to thousands of partners;
• Owning the merchandising strategy and operating as the gatekeeper of quality;
• Maintaining a fanatical attention to detail and customer satisfaction;
• Leading a team of merchandisers, category managers, buyers, and planners to make sure the Surprise Marketplace is filled with thousands of the hottest items, getaways, goodies, experiences, and more;
• Leading a team of business development and partner managers to grow our network and manage relationships;
• Negotiating deals and favorable margins for shipping, dropship, wholesale, and experiential vendor deals;
• Overseeing fulfillment operations with multiple dropship vendors, wholesalers, and distribution centers;
• Developing onboarding procedures, integrations, and requirements for new vendors and partners.

• 7+ years as a director or VP level e-commerce, retail or merchandising leader at a large e-commerce, retail, or online marketplace;
• 5+ years leading commerce and/or merchandising strategy;
• Experience negotiating margins and deals with dropship, wholesale, and experiential vendors;
• Expert knowledge of e-commerce and marketplace software systems;
• Demonstrated background in leading teams of buyers, category managers, support, and ops;
• Experience managing multiple wholesale and dropship partner accounts;
• Existing relationships in at least one commerce category.

At Surprise.com, we’re committed to hiring builders who are inspired by our team’s guiding principle: to derive a tremendous sense of purpose from the inner quest for excellence itself, being driven from within to make anything we touch be the best it can be. We take pride in developing deep user understanding, obsess about the details, and go the extra mile to show our users we love them. We are first and foremost customer driven engineering, product and design collaborate as equals to create a phenomenal end user experience. We’re also home for numerous internal teams building internally facing tools for customer service, finance, and others, to keep the operation afloat.

• A team of extraordinary people, working hard to better themselves and further our mission;
• Competitive comp and equity;
• Company-paid medical, dental and vision;
• And, of course, we get Surprises internally.

Job Rewards and Benefits