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Customer Success Manager Job in United States
Ankr , United States

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
Yes
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 13, 2021
Last Date
Jul 13, 2021
Location(s)

Job Description

[Fully remote]

ABOUT ANKR

Ankr provides Web3 infrastructure for easy, accessible and affordable deployment of blockchain nodes, API’s, decentralized staking infrastructure and Layer 2 scaling solutions, designed to lower the entry barrier for everyday people, enterprises, and developers to contribute to blockchain ecosystems. Check us out at https://www.ankr.com/

Ankr was founded in 2017 in Berkeley, California. Its founding team and headquarters are based in San Francisco. Ankr’s distributed team of 50+ people operates from offices in San Francisco, Shanghai, Moscow, and Amsterdam.


Responsibilities:

  • Take ownership of all client relationships
  • Proactive account management of high value accounts
  • Sustain business growth by maximizing value
  • Analyze customer data to improve customer experience
  • Improve onboarding processes
  • Mediate between clients and the organization
  • Handle and resolve customer requests and complaints
  • Minimize customer churn
  • Demonstrated ability to think on feet and resolve issues in a fast-paced environment
  • Communicating both verbally and in writing internally and externally

Requirements

  • Min 2+ years of experience in a Customer Success role
  • Proven record of understanding and familiarity with the cryptocurrency marketplace
  • Proven record of technical aptitude: understanding of APIs, nodes, staking services
  • Familiarity with ticketing platforms
  • Excellent verbal and written communication skills
  • Tech startup experience preferred

Job Specification

Ankr

Information Technology and Services - Amsterdam, Netherlands