Website Support Project Manager / Producer - Remote

Website Support Project Manager / Producer - Remote
Kanopi Studios, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 13, 2021
Last Date
May 13, 2021
Location(s)

Job Description

ABOUT OUR COMPANY

Kanopi Studios is a Design, Development amp; Support Agency with a fully distributed team of 45+ people who are experts in Drupal amp; WordPress.

Our clients have a mission; we design, build and support websites that help their mission thrive.

But we want our employees to thrive as well. Because our team members do great work for great clients, Kanopi works hard to support them in their career as they continue to create a better web.

Kanopi strives to be a place where clients and employees alike feel connected, supported, empowered, and delighted by the day-to-day operations. We believe that treating people well creates long-lasting relationships and positive outcomes.

And it works: staff retention is 95%, and 95% of our business comes from word of mouth and referrals.

As a result, our business continues to grow, and so must our team. We’re excited to announce this opportunity to join our team as a Website Support Project Manager.

ABOUT THE JOB

As a Support Project Manager, your typical day may include:

  • Working with developers to understand technical concepts, and translating those concepts into layman’s terms for our clients.
  • Overseeing multiple clients and projects, and the Kanopi developers and UX/UI resources that support them
  • Leading the onboarding of existing accounts transitioning from build, and the kickoff of new accounts joining support
  • Understanding a client’s business needs and being able to clearly convey those to Kanopi team members
  • Facilitating regular meetings with clients; articulating next steps, demonstrating new features and functionality, and proactively identifying needs
  • Curating a backlog of work for each project; ensuring project teams have the clear information they need, working with clients to fill in any gaps, and prioritizing as needed
  • Identifying and sharing potential larger projects with the Management team or strategically determining when a larger initiative would be beneficial for the account
  • Personally handling "quick win" WordPress or Drupal site configurations and content entry prior to escalating to the development team.
  • Critically evaluating tasks to ensure the ask is the right solution
  • Expediting urgent requests or needs, and prioritizing work accordingly
  • Carefully monitoring budgets and timelines to ensure tasks are completed on-budget, and on-time; keeping clients and Kanopi management in the know by reporting with hours and progress updates on a regular basis
  • Working with clients and project teams to remove barriers to completing work
  • Explaining complex technical concepts to clients using clear non-technical language
  • Forecasting and resourcing appropriate Kanopi team members based on a project’s needs; including front-end/back-end developers, UX strategists, and designers
  • Gaining a deep understanding of the clients’ web properties you manage to anticipate and recommend appropriate needs to clients
  • Reviewing completed work (designs, documents, development work) to ensure a standard or quality before clients review
  • Demonstrating good time management skills to stay on top of your workload and the team members’ you are managing
  • Learning to sense impending burnout in developers and yourself, and proactively prevent this
  • Knowing when to push back on behalf of Kanopi’s best interests, and when to escalate situations to the attention of Management
  • Maintaining a calm demeanor when in stressful or high-pressure situations
  • Assisting in the overall process of making the company awesome by building repeatable patterns for success and happiness.

ABOUT THE COMPENSATION amp; WORK REQUIREMENTS

This position is full-time. Salary and compensation is commensurate with experience. Not to worry. The pay is competitive and what you’d expect for this role. This is a 100% remote role, but you must live and be able to work in North America.

NOW. LET'S TALK ABOUT YOU!

Requirements

We are looking for candidates who

  • Have agency Project Management experience working with Drupal and/or WordPress
  • Have experience troubleshooting bugs, working with site configurations, and understand key features and functionality within Drupal and WordPress
  • Have experience managing a web build project throughout its full life cycle
  • Have experience managing and working with distributed project teams
  • Have experience forecasting development project resources
  • Understand core aspects of managing content within Drupal and WordPress
  • Have used ticketing systems to outline, prioritize, and queue work for development teams

Job Specification

Job Rewards and Benefits

Kanopi Studios

Information Technology and Services - Amsterdam, United States
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