Sr. Sales Engineer
Reputation, United States

Reputation is the undisputed leader in reputation experience management and consistently delivers innovative, customer-driven solutions to household brands such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser Permanente. Our SaaS-based platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their reputation by managing tens of millions of reviews and interactions across hundreds of thousands of customer touch points.

We now live in a feedback economy, where the customer's voice is paramount, and every online review could make or break a business. Reputation.com is hyper-focused on unlocking the power of customer feedback to improve business reputation and drive growth. We innovate with a purpose and are obsessed with big data - it's at the core of everything we do.

Our focus on people extends beyond our customers to our employees, who are our most valuable asset. We are a gritty and passionate bunch - best defined by the belief that diversity is a business essential, promises matter, and philanthropy is the foundation for a built to last organization. We cultivate a culture where being a straight shooter is celebrated, and personal hustle is vital to our collective success. There is no prize for second place!

Speaking of employee hustle - the company was recently named to the 2020 Inc. 5000 list, Inc. magazine's annual ranking of America's fastest-growing private companies, for the second year in a row. We were also ranked No. 1 in Enterprise Online Reputation Management in G2’s Summer 2020 report.

Reputation has over 250 integration partners and has forged strategic alliances with marquee-name brands, including Google, Facebook, JD Power, Amazon.com, and Web.com. Altogether, these partnerships amplify Reputation's credibility in the industry and provide new opportunities for innovation.

"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren Buffett

• We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
• Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
• The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
• We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
• Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

As a Senior Sales Engineer, you will deliver product demonstrations to prospective clients and become the technical expert on product features. A successful candidate will have a strong technical aptitude along with a self-starting, proactive mentality and excellent verbal and written communication skills. You will be working with a rapidly changing technical platform and you will be handling complex issues. The successful candidate will be able to effectively listen to prospects in sales demo situations and they will be able to communicate the value of the Reputation brand.

The ideal candidate will possess a unique blend of business and technical savvy, a big-picture vision and the drive to make that vision a reality.

• Collaborate with sales teams to understand customer requirements and provide sales support.
• Prepare and deliver technical presentations/demos explaining the product platform to prospective customers.
• Determine improvements by analyzing cost-benefit ratios of services in customer environment.
• Gain customer acceptance by demonstrating cost reductions and operations improvements.
• Contribute to sales engineering effectiveness by identifying short- and long-term issues and collaborating with the global team to raise everyone’s game.
• Work with post-sale customer success teams to transition prospects to be successful customers.
• Set and achieve sales goals and quotas.
• Provide insights and recommendations along with effective presentation skills, ability to deliver a technical pitch to C-suites.
• Excellent communication and leadership skills.
• Additional duties as assigned.

• 7+ years’ experience in a pre-sales technical role, preferable in a SaaS environment.
• Bachelor’s degree in Computer Science or related equivalent practical experience.
• Experience with Google Marketing and Facebo

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