Solutions Consultant- New Business Solutions - North America
Sinch, United States

Do you like the idea of working with introducing new conversational solutions to the market? Do you want to help us in crossing the chasm and reinvent Sinch? Come join our new unit New Business as our Solutions Consultant!

The world is changing, new technology is constantly being available RCS, Instagram, Apple Business Chat, WhatsApp is the next generation of Text messaging available for us. With these channels there are endless opportunities to create automated conversations through AI and introduce new solutions for companies to engage with their customers.

One of Sinch's goals is to Win in Next-Gen Messaging. To reach that goal we are introducing a new Business Unit - New Business. This business unit's objective is to bundle our existing (and future) products and introduce them as combined solutions the market.

The products we will work with initially are Conversational API, Chatlayer, Inbox and Campaign Manager - combining these products opens up for endless possibilities.

This business unit will not focus on the mainstream customer operations and the mature products but instead work with the innovators and early adopters clients on the next big thing within our space. We have already conducted several successful business cases in Latin America, and now we want to replicate this success globally, and therefore, we are looking for daring and curious professionals, focused on the client and results to complement our team in the regions of EMEA, APAC and North America.

As part of this New Business unit, you will be the ambassador of our solutions, the one who will be in charge of providing vision and direction to the development team and other stakeholders, doing the backlog management, and running the discovery processes.

As our new Solutions Consultant, you will:

• Contribute as a member of the Solutions Enablers team to formulate the technology strategies and plans to achieve regional business goals.
• Understand the local and regional differences that will be necessary to adapt our solutions to the market, understanding the current and future competitive product offering.
• Communicate with other regional and global teams about insights and opportunities, as well as relevant local facts that impact the development of any market, for example, local regulations, relevant technological differences, among others.
• Defines how we position our current and future Solution in the markets and applications we serve to maximize the value created. This includes understanding how we position with our customers and differentiate ourselves against competition.
• Track and monitor performance objectives, KPIs and customer satisfaction.
• Support the Deployment team to identify local partners and vendors.
• Ensure asset compliance with local regulations.
• Enhance customer satisfaction ensuring adequate service level.
• Resolve Customer problems as needed.
• Be the ambassador of our solutions. Know our solutions and knows the Sinch's product portfolio well.
• Reduce complex problems down to their most simple core and effectively resolve them.
• Provide backlog management, iteration planning, and elaboration of the user stories
• Guarantee the use of our discovery frameworks
• Support pre-sales and Sales managers.

You will play an important role in shaping the New Business Area strategy and how to solve its biggest challenges to scale our business. You will have direct impact on the success of a high growth area within Sinch.

We believe you are an intra-preneur (internal entrepreneur). We believe you have ‘crossed the chasm’ before and have experience in bringing new exciting innovative products to a level of adoption by enterprises. You are a self-starter who thrives in a changing environment and are comfortable with ambiguity. You have the ability to connect the dots and build productive (internal and external) relations at all levels and are comfortable in coaching and influence both your team and senior management.

In order to contribute to this role, you have:

• Experience from a customer facing product management role from a software company
• Knowledge of the local and regional market (competitors, environment, market, suppliers).

• Experience in IT solution design and deployment
• Ability to work with multidisciplinary teams.
• Experience in Agile project methodologies.
• Strong knowledge and interest in emerging technologies.

• It is a massive plus if you have experience in selling multi-channel cloud communication services and prior experience from working in a start-up environment.
• Experience developing solutions using conversational channels as WhatsApp, Facebook Messenger, Kakao talk.
• Bachelor's or Master's degree in Computer Science

Job Rewards and Benefits