Olive’s AI workforce is built to fix our broken healthcare system by addressing healthcare’s most burdensome issues -- delivering hospitals and health systems increased revenue, reduced costs, and increased capacity. People feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed data. Olive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers and patient care. She uses AI to reveal life-changing insights that make healthcare more efficient, affordable and effective. Olive’s vision is to unleash a trillion dollars of hidden potential within healthcare by connecting its disconnected systems. Olive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.
As Olive continues to blaze a trail in AI and automation programs and solutions in the healthcare space, we are growing our team of Solution Architects to drive solution identification and design for our Payer customers. Solution Architects play a key role in our customer partnerships to advise our customers through the automation solution journey. This role will be part of the Customer Experience Team working with our Payer customer implementations.
Responsibilities:
Work with the Strategic Assessment Team to take ownership of automation use cases into the delivery and implementation cycle. Seek to understand customer context, partnership model, value proposition, and other necessary information to effectively transition from sales to implementation.
Develop and manage the customer roadmap to value achievement
Lead the investigation of potential automation opportunities and manage them through customer Governance Committee approval. Complete hand off to Olive implementation resources and advise them on customer business requirements as needed.
Build and manage Director-level customer relationships; advise them through change management and confirm that Olive’s automations are meeting expectations throughout the implementation.
Consult with customers to fully understand business scenarios with a focus on understanding of changes to impacted business processes, guiding and advising customers through additional changes to their organization outside the immediate solution. Such as changes to internal job descriptions, repurposing of staff, change management and standardization efforts required, etc.
Design both operational and technical solutions, based upon business requirements and customer direction, in alignment with established solution and platform standards
Communicate with internal and customer project team members to positively influence team members regarding solution design, process and/or approach
Collaborate with the Olive Product and Engineering teams to understand the Olive standard solutions and incorporate current best practices in our solution design work
Contribute to our strategy for achieving project objectives, identifying the steps necessary to successfully achieve project milestones
Assist in on-boarding, coaching and mentoring team members to customer program team
Monitor and track all aspects of the project, including productivity milestones, deliverables, and timelines
Keep internal stakeholders and the executive leadership team informed of project status updates and key issues that may impact project completion
Collaborate with Customer Program Executives to prioritize program initiatives, align resources, and manage customer expectations
Requirements
Bachelor’s degree or equivalent professional experience managing healthcare, technology and/or software engineering projects
5+ years of relevant healthcare industry experience working with Payers
Experience in healthcare administrative workflow redesign (insurance claims, verification, etc.)
Experience advising customers through change initiatives
Strong cross-team communicator
Ability to work independently with moderate supervision in a fast paced, high-growth organization
Comfortable suggesting areas for improvement and willingness to lead improvement initiatives
Strong written and verbal communication skills, including the ability to communicate complex issues to varying audiences and levels
Strong analytical and facilitation skills with the ability to interpret and anticipate customer needs in order to develop clear and attainable goals, objectives and execution of project plans
Strong self-starter with entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment
Outstanding team player with the ability to coordinate people and activities across multiple functional areas
Ability