Risk Strategies is a leading national specialty insurance brokerage and risk management firm assisting organizations and individuals to simplify the process of protecting assets, offering benefits and minimizing liability. With over 115 offices and 2,400 employees across the US amp; Canada, we thrive on our passion to be ranked a Best Places to Work since 2018 by our most important asset, our employees. For 2020, Risk Strategies was named 6th Fastest Growing Firm, 12th Largest Personal Lines Broker, 11th largest privately-held Pamp;C Broker and the 16th largest US Broker by Insurance Journal.
This position is responsible for providing high level customer service to any walk-ins, incoming calls and emails from University of Arkansas (UARK) domestic and international students. This includes responsibility for responding, researching and replying to all incoming inquiries regarding enrollment, eligibility verification, ID cards, and waivers. This individual will act as a representative for Academic HealthPlans (AHP) and will be responsible to maintain a good working relationship with the students and university staff at the University of Arkansas Pat Walker Health Center.
Primary Responsibilities and Duties:
- Answer and return various requests via walk-ins, incoming telephone calls, or emails to resolve student and client inquiries and issues in a timely manner
- Provide explanation regarding SHIP benefits, enrollment, ID cards, level 1 amp; 2 waiver information, and training for use of online waiver site to parents and students whether by email, fax, phone call or mail
- Effectively diffuse escalated student related issues by analyzing, utilizing resource material and partnering with others to resolve complex problems to include SHIP related billing and claims issues
- Assist UARK students in creating and managing their SHIP email account and AHP membership account
- Enroll students in SHIP based on UARK requirements, calculate fees, and collect payments
- Deliver SHIP presentations on campus during scheduled orientation events
- Respond to student e-mail inquiries through the AHP IssueTrak portal within 24-48 hour business period
- Assist students in obtaining their ID card via the Mobile Health app and/or provide a temporary ID card via the AHP portal
- Work with UARK insurance carriers regarding enrollments in their systems and process emergency adds.
- Process and reconcile invoices, discrepancy reports, and payments received from UARK
Requirements
- Bachelor’s degree preferred or 3+ years customer service background in the healthcare industry; knowledge of medical insurance required
- Experience working in a higher education setting preferred
- Proven background with providing exemplary customer service and support
- Excellent interpersonal, written, and oral communication skills
- Proven PC proficiency to include Microsoft Word, Excel, PowerPoint, Outlook, Google Suite, and Adobe Acrobat