Wowza is looking for a full-time Zuora Architect to join our Finance team based in Golden, Colorado. In this role you will be responsible for the strategy, planning, deployment and operational management of the information systems, policies, and procedures that support the billing process in Zuora. You will manage all aspects of the Zuora system as well as integrations with other systems required by the billing process (such as Salesforce).
Responsibilities
Provide day-to-day end user support of Zuora functions to all levels of the organization
Create and manage the product catalog, revenue recognition rules, journal runs and EOM reports
Work collaboratively with Business Operations to implement best practices from across our application ecosystem
Manage Zuora development deployments from development environments to production
Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
Create and refine reports, dashboards, and processes to continuously monitor data quality and integrity
Assist users and stakeholders with analytics and report design and management
Participate in the integration testing and data validation process of Zuora with other enterprise systems, such as Salesforce
Complete bulk imports and exports of data - archive unused data
Create and manage user accounts and groups including security configuration
Add, delete and modify users as employees are hired, transferred or leave the organization
Manage ongoing support requests and administrative needs of users
Create SOPs to document system usage and customization
Develop new user training guide and train new users
Keep abreast of new Zuora features and functionality and providing recommendations for process improvements
Requirements
10+ years of experience with Zuora recurring billing software
Bachelor's degree required; university-level accounting courses including a minimum of Accounting I and II is preferred
Knowledge of generally accepted accounting principles (GAAP) in support of business administration processes
Experience with prevention and management of fraud, including chargebacks
Knowledge of best practices around billing support processes or other equivalent sophisticated billing systems across a larger organization, including billing process optimization, automation of manual processes and follow billing process best practices
Ability to troubleshoot and respond quickly and efficiently to billing system issues of varying complexity
Strong technical aptitude and ability to research amp; solve complex issues independently
Possess proven ability to multi-task various duties and assignments while maintaining quality work
Superior communication skills including the ability to communicate and discuss complex billing or system issues with non-technical staff
Ability to establish rapport with others and work well as part of a dynamic team
Compensation and Benefits
Salary: $120,000 - $160,000
Bonus Eligible
Wowza offers a comprehensive benefits package which includes the following:
Medical, Dental, and Vision insurance available 1st day of employment
Generous Paid Time Off
401(k) with strong company match
Dependent Care Flexible Spending Account
Employer Paid Basic Life Insurance and ADamp;D
Voluntary Life Insurance (Employee/Spouse/Child)
Parental Leave
Short-Term and Long-Term Disability
Training amp; Development
Employee Assistance Program (EAP)
Who We Are:
Wowza Media Systems is a streaming software, cloud services, and hardware provider aimed at powering live streaming for today’s most innovative companies. We frequent Streaming Media’s list of Companies That Matter Most in Online Video and Readers’ Choice Awards, as well as Built in Colorado’s list of Best Medium Workplaces.
Cofounders David Stubenvoll and Charlie Good first set out to create cool stuff with like-minded people in 2005. In the sixteen years that have followed, Wowza’s become the gold standard for streaming. One third of content delivery networks (CDNs) have Wowza’s technology built in and more that 24,000 organizations across the globe power their streaming with Wowza.
With adoption rates exploding, use cases proliferating, and video quality increasing, the streaming industry’s influence on everyday life continues to grow. And when it comes to live video, one thing rings true: If you can dream it, the experts at Wowza can help you build it.
Why Work for Wowza:
Wowza’s team works to connect the larger community with o