Customer Service Advocate
CustomerHD, United States
Job Description
WHAT OUR TEAM IS SAYING:
I have been through a string of organizations in the years since I moved to Raleigh. Without exaggeration, this is the best company I have ever worked for anywhere. They are honest and direct and rarely is there a time when their promises do not match their actions.
They create a great work environment in and out of the office; and have an open door for whatever you may need!
I like the freedom you have as an employee at CustomerHD, you never feel like you are coming to "work". Everyone is friendly, we have fun, but we also make sure to bring in excellent results for all of our clients!
This company is above and beyond the absolute best place I have ever worked. I have never seen people in leadership roles care so much for their team and do so much for them to make the workplace environment an open, welcoming and just cool place to be. The people are some of the best folks I have ever had the pleasure to work with! I love this company and their vision, and I will be here supporting them in any way I can for a long time. This is my family!
It is our mission at CustomerHD to redefine the world of customer service. Our team is where that starts. They are the secret sauce they’re a group of some of the coolest, most interesting, diverse people you’ll ever meet, and we’ve all got each other’s backs. If you’ve not found the spot you seem to fit in CustomerHD could very well be it.
WORKING ENVIRONMENT:
- All of our positions will require you to work and train in our Raleigh office.Work from home privileges will be at the manager’s discretion after training is complete.
- Once the privilege of working from home is approved, we will provide you with all of the equipment you need to be successful at CHD!!
- ADJUSTABLE STANDING DESKS IN OFFICE! Because you’ll typically be sitting for most of the time, your desk allows you to get up and stretch occasionally. Your circulatory system will thank you!
- Office desks spaced AT LEAST 6-feet apart for social distancing.
- Hand sanitizer and disinfectant wipes on every corner;
- VIRTUAL meetings whenever possible;
- On premises showers, kitchen and kitchenettes, and FREE COFFEE (supplied by 321 Coffee, check them out!)
- Great quiet rooms for breaks.
ABOUT THE JOB:
As a Customer Service Representative, you are a very important part of our team. You will be fielding customer inquiries amp; finding innovative ways to respond using email, live chat, phone amp; social media.
Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same.
You’re literally the voice of the brands we represent, and a strong relationship between our clients and their customers starts with you!
Requirements
KEY JOB RESPONSIBILITIES:
- Talks to customers via email, online chat, phone or social media to resolve their questions or concerns;
- Maintains and updates customer information as necessary;
- Calmly attempts to resolve and de-escalate any issues;
- Escalates calls to supervisor when necessary and appropriate;
- Provides feedback reports on call issues related to downtime and/or training issues.
EDUCATION AND EXPERIENCE:
- Minimum 6 months customer service experience required (ex. receptionist, community service, retail, front end restaurant, telemarketing, etc.);
- High School diploma or GED equivalent required;
- Amazing customer support presence (people can literally hear you smiling);
- Must be able to type a minimum of 20 WPM;
- Basic computer knowledge;
- Ability to navigate multiple screens;
- Proven ability to work as a member of a team is required;
- Must be able to speak and read English clearly, professionally and fluently;
- Proven oral amp; written communication skills;
- Experience using computers, phones and apps.
Benefits
- Paid medical plan options;
- Vision and dental plans available;
- 12 days PTO accrued bi-weekly;
- FSA program;
- 401k plan;
- Health amp; wellness programs;
- Employee Assistance Program (EAP) that offers up to three therapy sessions
- Pay: $12.00 - $14.00 per hour