Customer Service Ninja - Call Center Experience
CustomerHD, United States
Job Description
ABOUT CUSTOMERHD
It is our mission to redefine the world of customer service. We are not a call center like you’ve seen in the movies or on TV. We are a premium, US only customer support team handling email, chat, and phone as an extension of the wicked awesome brands we serve. Oh, and our team? That’s the secret sauce they’re a group of some of the coolest, most interesting, diverse people you’ll ever meet, and we’ve all got each other’s backs. Here is what one of our team members recently wrote about working at CustomerHD:
This company is above and beyond the absolute best place I have ever worked. I have never seen people in leadership roles care so much for their team and do so much for them to make the workplace environment an open, welcoming and just cool place to be. The people are some of the best folks I have ever had the pleasure to work with! I love this company and their vision, and I will be here supporting them in any way I can for a long time. This is my family!
WORKING ENVIRONMENT:
- All of our positions will require you to work and train in our Raleigh office. Work from home privileges will be at the manager’s discretion after training is complete.
- Once the privilege of working from home is approved, we will provide you with all of the equipment you need to be successful at CHD!!
- ADJUSTABLE STANDING DESKS IN OFFICE! Because you’ll typically be sitting for most of the time, your desk allows you to get up and stretch occasionally. Your circulatory system will thank you!
- Office desks spaced AT LEAST 6-feet apart for social distancing.
- Hand sanitizer and disinfectant wipes on every corner;
- VIRTUAL meetings whenever possible;
- On premises showers, kitchen and kitchenettes, and FREE COFFEE (supplied by 321 Coffee, check them out!)
- Great quiet rooms for breaks.
ABOUT THE JOB:
As a Customer Service Ninja we are expecting you have CALL CENTER EXPERIENCE which makes you a very important part of our team. You will be fielding customer inquiries to include troubleshooting various tech products/apps and finding innovative ways to respond using email, live chat, phone amp; social media.
Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same.
You’re literally the voice of the brands we represent, and a strong relationship between our clients and their customers starts with you!
Requirements
KEY JOB RESPONSIBILITIES:
- Collect information and troubleshoot electronic devices and corresponding apps/programs when they encounter an issue;
- Talks to customers via email, online chat, phone or social media to resolve their questions or concerns;
- Maintains and updates customer information as necessary;
- Calmly attempts to resolve and de-escalate any issues;
- Escalates calls to supervisor when necessary and appropriate;
- Provides feedback reports on call issues related to downtime and/or training issues.
EDUCATION AND EXPERIENCE:
- Previous tech support or troubleshooting experience or education is REQUIRED;
- Minimum 1 year Call Center Experience;
- High School diploma or GED equivalent required;
- Amazing customer support presence (people can literally hear you smiling);
- Must be able to type a minimum of 20 WPM;
- Basic computer knowledge;
- Ability to navigate multiple screens;
- Proven ability to work as a member of a team is required;
- Must be able to speak and read English clearly, professionally and fluently;
- Proven oral amp; written communication skills;
- Experience using computers, phones and apps.
Benefits
- Paid medical plan options;
- Vision and dental plans available;
- 12 days PTO accrued bi-weekly;
- FSA program;
- 401k plan;
- Health amp; wellness programs;
- Employee Assistance Program (EAP) that offers up to three therapy sessions
- Pay: $13.00 - $15.00 per hour