Customer Service Customer Care Representative (Chicago)
Kids Science Labs, United States
Job Description
Kids Science Labs, the world leader in center-based creativity and innovation education for the past 10 years, is adapting to the changing needs of the educational world and seeking to add an outstanding customer service member to our team. Applicants must believe strongly in KSL's mission, have the ability to adapt, learn, and have a desire to engage and help parents as learn about Kids Science Labs. At KSL, we inspire kids today, to build a better future tomorrow and as such, it is not just about science, but more about leading kids in their everyday discoveries using hands-on science as a tool for learning.
If you can communicate well, enjoy a fast paced environment, want to learn, and have the desire to provide exceptional customer service to parents, then we likely want to speak with you.
The role of the Customer Service Representative will be to provide outstanding customer service for inbound calls and web inquiries regarding our programs such as classes, learning pods, camps, birthday parties, and virtual programs. We need an enthusiastic individual who can gauge and understand customer service issues in both written and verbal form, and then offer a solution and accurate information to resolve each inquiry.
PRIMARY DUTIES AND RESPONSILITIES:
- Answer incoming customer inquiries (phone and web)
- Record customer information within our database Zen Planner and checking for any previous contact
- Engage with customers in a friendly and professional manner while listening and identifying their questions, concerns and complaints
- Offer support, troubleshooting and solutions in accordance with our company’s customer service policies
- Provide high attention to delay for membership entry and billing updates for qualified customers
- Provide highly professional interactions to our customers and internally.
SCHEDULE:
- Monday through Saturday
- Flexible hours including evenings, weekends and holidays; overtime may be required
- Compensation $15/hr to start.
Requirements
REQUIRED SKILLS/QUALIFICATIONS:
- Competent with Microsoft Office- Outlook, Word, Excel, Ring Central, and Zen Planner
- Strong organizational and detail-orientated skills
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Ability to resolve common customer inquiries accurately and efficiently, such as program related issues and questions, billing issues and the occasional unique circumstance
- Ability to maintain professionalism in dealing with frustrated customers by gauging tone and displaying empathy to ensure a positive customer experience
COMPETENCIES:
- Good listening and communication skills
- Attention to detail and accuracy
- Ability to learn new processes and systems
- Ability to analyze issues and provide solutions
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Ability to handle multiple incoming calls at one time
- Objective, enthusiastic, and committed, with a desire to join a great team
REQUIRED EXPERIENCE:
- Minimum 2 years of client service is preferred
- Associates or bachelor's degree preferred, or the equivalent of education and experience
Benefits
KSL desires to engage and support our employees. As such we provide benefits that grow during your tenure with us
- Opportunity to grow, develop, and contribute for a season or a lifetime with founders and colleagues who care about you and your future.
- Strong COVID-19 protocols, PPE for all staff, and a program that kids love attending everyday
- Professional development via our e-learning platform called KSL University
- Optional participation in long-term term savings plan, 401k, and health care plans