Director of Sales Operations
Fattmerchant, United States
Job Description
FATTMERCHANT
Orlando’s fastest growing payment technology company!
Why You’ll Love Fattmerchant:
First and foremost, Fattmerchant exists to provide the Best Damn Experience to both our customers AND our people. We do this through building an exceptional product that our customers need to grow their business, the highest customer satisfaction rating in the industry, and three strong core values that we live and breathe every day.
One Team:
We all possess a team over self attitude and are all aligned towards the overall mission of the company
Get Shit Done:
We believe in being the best version of yourself within a results-focused work environment
Create Joy:
It’s one thing to just be polite and enjoyable (permission to play), but we take it a step further by sparking joy and happiness across our team members and our customers
These are the values that define who we are, and which have empowered our staggering growth since our founding in 2014. It’s exciting to be Central Florida’s 3rd Fastest Growing Company!
Fattmerchant has seen exceptional year-over-year growth because of our dedication to building powerful integrated payment solutions for SMBs, and for our partners who serve SMBs. We started with the idea that businesses deserve better, and Fattmerchant employees are committed to bringing a truly exceptional payments experience to business owners across America.
We’re redefining an industry that is known for excessive fees, being difficult to understand, and for having subpar technology. It’s not always easy, but we’ve seen the fruits of our efforts through our 99% customer retention rate, NPS score that breaks industry records, and employees who are always happy to step through the door and tackle the day with the best team out there. We’re proud to be recognized for our excellence in technology, work environment, and entrepreneurial spirit, with such honors as 2018 and 2019 Best Fintech to Work For from PaymentSource, Coolest Office Space from Orlando Business Journal, and one of Entrepreneur Magazine’s 2018 Top Company Cultures. Not to mention countless acknowledgements in technology, innovation, and leadership from publications across the industry.
*As part of our interview process, we will be using a video interviewing platform, Spark Hire. The video interviewing platform will allow our hiring team and candidates to connect more quickly without the pressure of synchronizing calendars for our initial phase of candidate assessments. Our goal with the video interviewing portion of our hiring process is to learn more about your personality and previous work experience.
Your Opportunity:
The Director of Sales Operations will work with multiple teams, including Sales, Marketing, Customer Success, Business Development, Product, and IT to create systems to more efficiently operate, forecast, close, and support customers. We utilize shared platforms and data to ensure customers have a seamless experience buying from and working with Fattmerchant. This role focuses on operational excellence across the company by working cross-functionally.
What You’ll Do:
Responsibilities
- Become an expert in our CRM and all Lead-to-Customer systems amp; processes through training, self-study, and shadowing our Sales amp; Customer Success teams.
- Continuously optimize Fattmerchant sales processes including:
- Managing Inbound-Lead amp; Round-Robin Processes
- Managing Hubspot fields and data integrity
- Conducting system audits
- Evaluating, managing and selecting new systems
- Create Hubspot reports to support fast-changing initiatives and provide cross-departmental transparency.
- Help manage Lead and Customer data on a regular basis.
- Help manage and troubleshoot systems used by internal teams.
- Performs other duties as assigned
Requirements
Your Qualifications:
- Strong familiarity with CRM systems, primarily with Hubspot and Salesforce.
- 3-5 years experience with Sales, Sales Operations, Revenue Operations, or Systems Management.
- Vendor expertise: Understand system interconnectivity, how to evaluate and select new systems, manage vendor relationships, contracts and renewals.
- Hubspot experience: you should understand how to upload contacts, update fields and data, create workflows and automation rules, and create custom reports amp; dashboards.
- Ability to pull and export reports, manipulate Microsoft Excel data and update Hubspot.
- Understanding of the Payment Processing space is a big plus.
- Collaborative attitude with a focus on We and not on Me
- Innate curiosity. Understand the reason why certain processes exist and seek to create optimization