About Us:
Single Digits is a global provider of comprehensive High Speed Internet Access (HSIA) network management and monitoring solutions. We deliver full service, customized Wi-Fi and wired infrastructure support for businesses and service providers of all sizes. The Single Digits Business Access Portal software allows our customers to deliver their own branded experience with highly customizable service offerings.
About the Position:
Working in a fast-paced environment, the successful candidate will have excellent interpersonal and communication skills; the ability to analyze and solve problems; exceptional attention to detail and be a highly organized self-starter who handles challenges, volumes of work, and pressure well. The Field Technician will report to the Site Manager in a remote environment with excellent corporate culture within a multiple entity, multi-currency environment. Primary focus will be on maintaining a data network that provides wired and wireless connectivity along with video services to the end user.
The Field Technician is entrusted with the following responsibilities:
· Maintain a high level of customer satisfaction.
· Audit the systems in place on a weekly basis.
· Keep documentation updated as network changes are made.
· Process work orders in a timely manner.
· Monitor system performance and customer complaints.
· Interact with the end users to identify any potential problems.
· Assist any users with problems or questions.
Requirements
· Exposure to networking concepts and environments.
· Strong attention to detail and follow up
· Ability to be a self starter
· Knowledge of troubleshooting principals
· Excellent written and verbal communication skills
· Ability to perform well in a team environment, including sharing information and assisting others
· Courage to report issues and offer analysis of the issues and possible solutions to improve overall efficiency and effectiveness
· Possess a strong background in customer care
· Ability to travel to neighboring cities