As a Medical Receptionist, you would balance the needs of patients and maintain efficient work flow of the office as well as provide support to the physician in all facets of medical procedures before during and after. In addition, you would ensure that the patient has an excellent service experience.
Responsibilities:
- Greet patients and escort them to the examination rooms; assist patients with the completion of forms as necessary.
- Become familiar with clinic computer hardware and software and use according to company policies.
- Answer multiple line and multiple language telephone lines.
- Schedule appointments and accommodate patient appointment needs, such as ordering transportation, rescheduling, etc.
- Contact insurance companies to verify eligibility.
- Perform clerical work as needed, i.e., copying, filing, faxing, etc.
- Comply with patient needs at all time and ensure all questions are answered.
- Maintain procedure rooms by ensuring that they are neat and ready for use at all times.
- Ensure patient receipt of post-procedure instructions and how to obtain medication if needed.
- Monitor supply levels and replace as needed.
- Train new staff as needed.
- Transport supplies or equipment as needed.
- Work various hours and overtime as required.
Requirements
HS diploma or GED1-2 years of related experience and/or training; or equivalent combination of education and experienceAbility to work Monday and Friday as scheduledOutstanding customer service skillsStrong computer skills