ABOUT THE COMPANY
The best of all worlds: join Avolution, a highly regarded Enterprise Software house. With offices in Northern Virginia, Sydney, Singapore, London and the Middle East, Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive global growth. Benefit from our culture which is pragmatic, collaborative and technically excellent.
ABOUT THE ROLE
We have an excellent opportunity for a qualified Helpdesk Manager to join our team.
In this role you will be working remotely and be primarily responsible to provide application support to customers and develop processes and documentation to guide our technical support team to excellence.
As a Helpdesk manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.
Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.
Previous experience in a helpdesk or customer success role is required (minimum 2-3 years). This could include roles such as: Applications Support Analyst, Helpdesk, IT Support, Application Support, or Technical Support.
This role offers the chance of great career progression and the opportunity to expand responsibilities. We offer a relaxed and friendly atmosphere that allows highly motivated people to excel.
Requirements
Responsibilities:
Requirements
Benefits
In return expect private healthcare, 401K, generous vacation time, work as part of a smart, friendly team and much more.