Communications Clerk- Part Time
Grand Lodge, Masonic Homes Acacia Creek, United States

Communications Clerk - Part Time

JOB SUMMARY

The Communications Clerk is responsible for providing a friendly, warm, efficient, professional and reliable front desk/concierge service to our residents, their families, employees and friends of the Masonic Homes of California while also ensuring the safety and protection of our residents, employees and the Home's property within established policies and procedures. The Communications Clerk will embody the Masonic Homes mission statement by incorporating the four pillars of safety, personal connection, experience and efficiency into their job’s essential functions.

ESSENTIAL FUNCTIONS

Safety Pillar

Looking for innovative ways to safely perform the job. Taking action to always put safety first. Taking personal responsibility for the safety of the staff and members you work with. Actively identifying areas to minimize individual and organizational risk. Using triage and risk assessment as tools for reducing organizational risk and providing appropriate service/care.

• Maintain a professional workspace: well-organized, lack of clutter, etc.
• Monitors safety devices, namely fire monitoring equipment, boiler and smoke detector alarms. In responding to an alarm, contacts the appropriate personnel and performs acts consistent with established Communication policies amp; procedures.
• Knowledge and understanding of role in emergency situation.
• Initiates a Notification of Temporary Absence form for residents who wish to leave the facility overnight.
• Reports equipment malfunctions and breakdowns as soon as possible.
• Remains at the Communication Center until relief for breaks, meal periods and end of shift arrives.

Personal Connection Pillar

Treating everyone with courtesy and respect. Maintaining proper boundaries of communication. Being an active listener. Making an intentional effort to treat colleagues with the same courtesy and respect as I do with my clients/residents.

• Greet and direct visitors in a friendly and helpful manner.
• Directs incoming calls and messages to appropriate staff or resident.
• Assist residents with outgoing calls.
• Maintains good working relationship with co-workers.
• Cooperates and communicates with co-workers and establishes good working relationships with all departments

Experience Pillar

Being available. Communicating with care. Ensuring your areas has a welcoming appearance. Performing the job with excellence.

• Maintains daily log as appropriate.
• Answer all incoming calls to the Masonic Home of CA standard.
• Receive, coordinate, and distribute all mail and deliveries.
• Assist with general clerical and administrative functions as required.
• Projects a professional appearance: well-groomed, appropriately dressed.

Efficiency Pillar

Supporting an environment of innovation that constantly seeks new tools and skills to meet our goals. Partnering with other team members in order to create an environment where together we meet our goals. Performing your role at the MHC efficiently and effectively so that members get the most out of their life experiences. Using time and resources wisely.

• Record accurate messages.
• Maintain stock of paper and other office supplies.
• Demonstrate multi-tasking abilities in telephone operation.
• Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call staff, department extensions, key personnel, etc.
• Create tickets through Worxhub for work orders.
• Arrange for UBER medical transportation amp; 24/7 resident volunteer drivers for airport run.
• Label new

Job Rewards and Benefits