IT Support Specialist
JDK Management Company, LP, United States

JDK Management Company is adding a IT Support Specialist to our growing team. Our IT Support Specialist provides end-user support and troubleshoots for the organization, to include field employees.

Our ideal candidate is tech savvy, driven to meet deadlines, and is customer service oriented.

Essential Functions

• Provides first-line basic support for all software and hardware.

• Responds in a timely fashion to end users’ needs and concerns relating to computer business applications and general systems issues.

• Diagnoses and resolves technical problems, prevents problem escalation and provides solution tracking.

• Uses discretion to effect timely solution of problems in order to ensure client satisfaction, eliminate downtime and prevent cost overruns.

• Exercises sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone/email, or (2) raise the level of support to assist in resolving the problem.

• Develops and possess a strong understanding on the organization’s products and services.

• Handles multiple project responsibilities simultaneously to prioritize work and resolve technical emergencies as they may occur.

• Provides professional leadership, training, and guidance to other department staff.

• Collaborates with IT Director and department staff in designing technical systems and architecture.
• Level I security clearance.

• All other appropriate duties as assigned.

Requirements

• High school diploma or equivalent (GED) is required. Bachelor’s degree in related field is preferred.

• A minimum of 1-2 years of experience in technical support, corporate and network troubleshooting is strongly preferred.

• A thorough knowledge and understanding of backup theory and design, performance based issues with OS and/or hardware, VMware/Hyper-V, SAN and NAS devices, active directory, system networking and TCP/IP and DNS, Windows server (2008/2012).

Benefits

• Health Care Plan (Medical, Dental amp; Vision)
• Paid Time Off (flexible PTO)
• Holiday Pay

• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary, ADamp;D)
• Short-Term amp; Long-Term Disability
  

Job Rewards and Benefits